Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

TROY HARRISON

Winnipeg,Canada

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Lead

Carefree Concierge
03.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Bus Operator

Winnipeg Transit
12.2019 - Current


  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.

Store Owner

It's Raining Cats & Dogs
10.2013 - 12.2019
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.

Floor Supervisor

Party Stuff & U Rent It
01.2010 - 12.2013


  • Open/Closing duties (Key holder)
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.

Education

High School Diploma -

J.H. Bruns Collegiate
Winnipeg, MB

Skills

  • Attention to detail
  • Coaching and mentoring
  • Conflict resolution
  • Quality control
  • Performance improvement
  • Schedule management
  • Workplace safety
  • Employee evaluation
  • Relationship building

Certification

  • Class 2 Licence
  • Class 2 w/AIR

Languages

English
Native or Bilingual

Timeline

Team Lead

Carefree Concierge
03.2024 - Current

Bus Operator

Winnipeg Transit
12.2019 - Current

Store Owner

It's Raining Cats & Dogs
10.2013 - 12.2019

Floor Supervisor

Party Stuff & U Rent It
01.2010 - 12.2013

High School Diploma -

J.H. Bruns Collegiate

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TROY HARRISON