Summary
Work History
Skills
Volunteer Experience
Hobbies and Interests
Timeline
Generic

Troy Gilliland

Penetanguishene,ON

Summary

Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in service industry establishments.

Work History

Senior Bartender

Hilton Suites and Conference Centre
Markham, ON
  • Committed to the highest standards of hospitality / customer service, extensive mixology knowledge, inventory management and cash handling, managed inventory and placed orders as needed, skilled in maintaining a clean, safe and organized working area, crafted and served food and beverage to 100+ customers nightly in cocktail lounge, trained new hires for bar and wait staff, supervised and scheduled wait staff, respected team player with strong interpersonal and problem solving skills, provided customers with a warm and welcoming environment, ensured a safe and clean environment for guests, ensured compliance with provincial / territorial liquor legislation and regulations.

Sailing Instructor

Grass Roots Sailing Club
Newmarket, ON
  • 10+ years sailing instructor, mentor and coach, private teaching / mentoring on owner's boats, able to do all rigging, First Aid Plus CPR / AED Certificate with Canadian Red Cross, Basic Coastal Navigation Course, Marine Weather Course, Marine VHF Radio Course.

Skills

  • Over 25 years of hospitality experience
  • Ability to work in a fast paced environment
  • Attentive, reliable and customer oriented
  • Keen attention to detail
  • Self motivated, determined and excellent problem solving
  • Confident, respected and proficient team player with management and staff
  • Excels in multi tasking and time management
  • Friendly, charismatic and welcoming
  • POS systems and software
  • Basic computer navigating
  • Food Handler Certificate, Smart Serve Certificate

Volunteer Experience

  • Guitar Teacher, Pathways for Children, Youth and Families, Markham, ON, Taught guitar to youth aged 14-18, Reached out for donations to help provide essential musical instruments and supplies to implement the program
  • Sailing Instructor, Grass Roots Sailing Club, Newmarket, ON, Taught children the basics of boating terms of various boat parts, 'knots', life saving and safety

Hobbies and Interests

  • Sailing - Personal and Professional
  • Tennis - Taught, coached and played competitively
  • Music - Guitar

Timeline

Senior Bartender

Hilton Suites and Conference Centre

Sailing Instructor

Grass Roots Sailing Club

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Troy Gilliland