Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in service industry establishments.
Work History
Senior Bartender
Hilton Suites and Conference Centre
Committed to the highest standards of hospitality / customer service, extensive mixology knowledge, inventory management and cash handling, managed inventory and placed orders as needed, skilled in maintaining a clean, safe and organized working area, crafted and served food and beverage to 100+ customers nightly in cocktail lounge, trained new hires for bar and wait staff, supervised and scheduled wait staff, respected team player with strong interpersonal and problem solving skills, provided customers with a warm and welcoming environment, ensured a safe and clean environment for guests, ensured compliance with provincial / territorial liquor legislation and regulations.
Sailing Instructor
Grass Roots Sailing Club
10+ years sailing instructor, mentor and coach, private teaching / mentoring on owner's boats, able to do all rigging, First Aid Plus CPR / AED Certificate with Canadian Red Cross, Basic Coastal Navigation Course, Marine Weather Course, Marine VHF Radio Course.
Skills
Over 25 years of hospitality experience
Ability to work in a fast paced environment
Attentive, reliable and customer oriented
Keen attention to detail
Self motivated, determined and excellent problem solving
Confident, respected and proficient team player with management and staff
Excels in multi tasking and time management
Friendly, charismatic and welcoming
POS systems and software
Basic computer navigating
Food Handler Certificate, Smart Serve Certificate
Volunteer Experience
Guitar Teacher, Pathways for Children, Youth and Families, Markham, ON, Taught guitar to youth aged 14-18, Reached out for donations to help provide essential musical instruments and supplies to implement the program
Sailing Instructor, Grass Roots Sailing Club, Newmarket, ON, Taught children the basics of boating terms of various boat parts, 'knots', life saving and safety
Senior Chef De Partie at Hilton Toronto/Markham Suites Conference Centre & SpaSenior Chef De Partie at Hilton Toronto/Markham Suites Conference Centre & Spa