Summary
Overview
Work History
Education
Skills
Timeline
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Troy Devonshire

Scotts Valley

Summary

Dynamic Program Reservation Coordinator at 1440 Multiversity with a proven track record in data integrity and customer service excellence. Skilled in Google Suite and problem-solving, I enhance operational efficiency and foster guest satisfaction through proactive communication and meticulous attention to detail.

Overview

10
10
years of professional experience

Work History

Program Reservation Coordinator

1440 Multiversity
Scotts Valley
06.2022 - Current
  • Rooming List Management: Maintained accurate rooming lists for seamless coordination.
  • Reservation Auditing: Ensured data integrity through thorough audits and discrepancy resolution.
  • Customer Support: Provided exceptional phone support, troubleshooting issues for guests.
  • Live Chat Support: Managed multi-channel inquiries, ensuring prompt and effective resolutions.

Medical Assistant/ Outreach Care Coordinator

Dignity Health via Officeworks
Santa Cruz
08.2021 - 03.2022
  • Customer Service: Provided high-quality phone and email support with clear, professional communication.
  • Patient Engagement: Built trust through proactive outreach and personalized service.
  • Problem-Solving: Assisted patients with tailored, empathetic solutions.

Customer Service Representative

Bay Photo Lab
Scotts Valley
08.2019 - 08.2021
  • Multi-Channel Support: Provided prompt service via phone, email, and live chat to enhance satisfaction.
  • Operational Efficiency: Resolved production holds by addressing design issues with analytical precision.
  • Order Management: Processed cancellations and RMAs, ensuring policy compliance and customer satisfaction.

Certified Medical Assistant

Kaiser Permanente
Scotts Valley
04.2019 - 07.2019
  • Patient Care: Collected vitals, processed lab specimens, and administered vaccinations.
  • Appointment Scheduling: Coordinated procedures across multiple departments and specialties.
  • Advocacy & Insurance Coordination: Ensured quality care by communicating with insurance companies.

Certified Medical Assistant

Palo Alto Medical Foundation
Santa Cruz
08.2016 - 03.2019
  • Workflow Coordination: Scheduled and roomed 16–20 patients daily for seamless operations.
  • Patient Safety: Monitored vitals, identifying abnormalities and alerting providers.
  • Multi-Channel Communication: Handled calls, emails, and pharmacy requests to improve service efficiency.

Customer Service Associate

49ers Stadium Company
03.2015 - 07.2017
  • On-Site Guest Support: Ensured a seamless stadium event experience.
  • Customer Resolution: Quickly addressed concerns to enhance guest satisfaction.

Education

Bachelor’s - Business Administration (Human Resource Management)

Southern New Hampshire University

Associate of Science Degree - AMAP Graduate

Cabrillo College

Skills

  • Administrative Support & Office Management
  • Employee Training
  • Performance & Process Improvement
  • Data Analysis & Reporting
  • Google Suite
  • Microsoft Office (Excel, Word, PowerPoint)
  • Project Coordination & Scheduling
  • Attention to detail
  • Customer service
  • Employee evaluation
  • Employee supervision
  • Problem-solving aptitude
  • Salesforce
  • Jira
  • Confluence
  • Opera PMS
  • Delphi
  • Data Analysis
  • Process Improvement

Timeline

Program Reservation Coordinator

1440 Multiversity
06.2022 - Current

Medical Assistant/ Outreach Care Coordinator

Dignity Health via Officeworks
08.2021 - 03.2022

Customer Service Representative

Bay Photo Lab
08.2019 - 08.2021

Certified Medical Assistant

Kaiser Permanente
04.2019 - 07.2019

Certified Medical Assistant

Palo Alto Medical Foundation
08.2016 - 03.2019

Customer Service Associate

49ers Stadium Company
03.2015 - 07.2017

Bachelor’s - Business Administration (Human Resource Management)

Southern New Hampshire University

Associate of Science Degree - AMAP Graduate

Cabrillo College

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Troy Devonshire