Troy Barlow
Langley,BC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hearth industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Installation, Service and Warranty Manager
Delco Fireplaces Ltd
Langley, BC
09.2007 - Current
- Delegated work to staff, setting priorities and goals.
- Supervised projects to uphold schedule requirements and quality demands.
- Created work crew schedules and delegated assignments.
- Supervised subcontractor progress and timelines.
- Managed all permits and inspections protocols, both Provincial and Municipal
- Provided technical support to customers regarding product warranties and other related inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated with manufactures in regard to all warranty claims
- Monitored, reviewed, and analyzed all warranty claims to ensure timely resolution of issues.
- Managed inventory of products necessary for servicing customers' needs.
- Maintained accurate records of all service requests, including resolutions
- Resolved customer complaints in a timely manner.
- Adhered to customer service standards to foster satisfaction and retention.
- Organized and managed the loading, unloading, packing and shipping of products.
Installation, Service and Warranty Manager
Fireplaces Unlimited
Surrey, BC
08.1990 - 09.2007
- Installed and tested gas fireplaces in residential homes.
- Installed Schedule 40 black iron, track pipe and copper.
- Connected units to natural gas lines or propane tanks and tested for leaks.
- Installed, maintained regulator, gas lines and gas appliances.
- Managed multi family, Condo and Tower fireplace gas work.
- Repaired damaged parts or replaced defective components when necessary in Service role.
- Provided customers with product information and safety instructions regarding fireplace use.
- Maintained a clean job site by disposing of all debris from installation process.
- Participated in professional development classes and workshops to advance abilities.
Education
Sit Down Counterbalanced Forklift ,CSA B335-15
IVES Training Group
Surrey, BC04-2022
Gas Fitting Level 1 And 2
Pacific Vocational College
Burnaby, BC06-2001
Skills
- Professional and Courteous
- Customer Relationship Management
- Scheduling and Coordinating
- Technical Knowledge
- Documentation and Reporting
- Decision-Making
Certification
- Class B Gas Fitter CGA #21769
- Certified Operator Class 4 Lift Code 3 CSA B335-15
References
References available upon request.
Timeline
Installation, Service and Warranty Manager
Delco Fireplaces Ltd
09.2007 - Current
Installation, Service and Warranty Manager
Fireplaces Unlimited
08.1990 - 09.2007
Sit Down Counterbalanced Forklift ,CSA B335-15
IVES Training Group
Gas Fitting Level 1 And 2
Pacific Vocational College
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