Trizia Tesoro
Ottawa,Canada
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Jfuse Aburi and Bar
04.2024 - Current
- Ensure a warm and welcoming order-taking experience.
- Share in-depth knowledge of menu items with guests.
- Provide attentive support to multiple tables simultaneously.
- Deliver appetizers, main courses, and desserts efficiently.
- Demonstrate expertise in fish, sushi, sashimi, nigiri, and other Asian dishes.
- Enhance guest experiences through personalized recommendations.
- Serve a variety of drinks, including sake, wine, beer, and cocktails.
- Maintain cleanliness of server stations.
- Handle bussing, cleaning, and setting tables.
- Commit to thorough opening and closing duties, including cleaning, mopping, polishing utensils, refilling water, and restocking napkins.
Server/Barista/Bartender
Mazarine Restaurant
Ottawa, ON
11.2023 - Current
- Warmly greet and welcome guests.
- Take guests' orders.
- Reset tables.
- Run food and drinks.
- Ensure modifications are clearly communicated to the kitchen.
- Upsell whenever possible.
- Polish cutlery.
- Complete side tasks, including restocking and refilling.
- Prepare and serve a variety of cold and hot drinks, such as coffees, cocktails, and refreshers.
- Clean and maintain the espresso machine and work area.
- Create latte art on coffee and espresso drinks.
- Provided excellent customer service to ensure satisfaction.
Hostess/Assistant Server
Mati Crudo + Charcoal
Ottawa, ON
07.2023 - 12.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
Barista/Cashier
Some Coffee & Some Tea
Ottawa, ON
06.2023 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Retained knowledge of a diverse 60-item menu
- Prepare a variety of drink and food orders, including gourmet sandwiches, bubble teas, specialty coffees, and intricate latte art.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
In-Room Dining Server/Banquet Server
Delta Hotels by Marriott Toronto Airport
Etobicoke, ON
08.2022 - 03.2023
- Upheld Marriott's high standards of service and professionalism.
- Provided exceptional breakfast and banquet service, ensuring a memorable dining experience.
- Skillfully took orders and addressed guest preferences with attention to detail.
- Delivered appetizers, main courses, and desserts, including wine glasses, cocktails, and beers, to multiple rooms efficiently.
- Collected and cleared food trays efficiently, ensuring a tidy dining environment.
- Stocked supplies and maintained inventory for smooth operations.
- Demonstrated excellent phone etiquette when taking orders and addressing guest inquiries.
- Polished utensils and glassware to uphold cleanliness and presentation standards.
- Served as a skilled Starbucks Barista, crafting high-quality coffee beverages.
Hostess/Server Assistant
Pai Uptown
Toronto, ON
03.2022 - 10.2022
- Warmly greeted and seated guests, creating a welcoming atmosphere.
- Assisted servers by efficiently running food and drinks to tables, ensuring timely service.
- Provided bar support, helping to prepare and serve beverages.
- Stocked server stations with necessary supplies to optimize workflow.
- Polished glassware and utensils to maintain high standards of cleanliness and presentation.
- Bussing tables promptly to ensure a tidy dining environment and readiness for new guests.
- Set tables with attention to detail, enhancing the dining experience.
- Prepared and mixed drinks, demonstrating knowledge of beverage offerings.
Hostess/Server Assistant
CRAFT Beer Market Toronto
Toronto, ON
08.2021 - 02.2022
- Warmly greeted and seated guests at assigned tables, creating a welcoming environment.
- Organized the seating plan to optimize flow and efficiency during peak hours.
- Bussing tables promptly to ensure cleanliness and readiness for new guests.
- Assisted the bar by washing glassware and preparing a variety of drinks.
- Efficiently ran food and drinks to tables, ensuring timely service.
- Followed and enforced COVID-19 protocols to ensure guest and staff safety.
- Addressed and resolved guest concerns promptly, enhancing overall satisfaction.
Food Associate/Cashier
South St. Burger Co
08.2018 - 06.2021
- Dressed burgers to ensure quality presentation and flavor.
- Handled cash transactions accurately and efficiently.
- Managed grill responsibilities, including flipping burgers and preparing fries.
- Served food and beverages to guests, ensuring a positive dining experience.
- Provided alcohol service, adhering to all legal and safety guidelines.
- Gained valuable bartending experience while assisting with drink preparation.
- Assisted in food prep to maintain smooth kitchen operations.
- Maintained cleanliness of work areas, including cooking stations and dining spaces.
Budtender
Cannaco
Milton, ON
06.2020 - 03.2021
- Handled cash transactions accurately while maintaining a balanced register.
- Ensured compliance with AGCO regulations and policies at all times.
- Provided knowledgeable budtending services, assisting customers with product selection.
- Conducted ID checks to verify customer eligibility in accordance with legal requirements.
- Actively upsold products, enhancing customer experience and increasing sales.
- Organized and sorted products in the storage room for efficient inventory management.
- Delivered exceptional customer service by sharing cannabis knowledge and recommendations.
- Ensured customers left the store satisfied with their purchases and informed about additional options.
Sales Associate
3D Crystal
Mississauga, ON
09.2019 - 03.2020
- Handled cash transactions accurately and efficiently, maintaining balanced registers.
- Actively upsold larger-sized crystals and additional keychains to maximize sales.
- Sold customized crystals, guiding customers through the personalization process.
- Ensured timely notifications to customers regarding order readiness for pickup.
- Managed order fulfillment to guarantee timely delivery to customers.
- Created customized crystals, demonstrating attention to detail and craftsmanship.
- Provided exceptional customer service, assisting with inquiries and issues for the head office.
- Managed phone calls and emails to address customer inquiries and provide updates.
- Ensured timely shipment of orders, coordinating logistics to meet deadlines.
- Packed orders meticulously to guarantee safe delivery of products.
- Utilized Photoshop to edit photos for laser engraving onto crystals, ensuring high-quality image preparation.
Volunteer
Humber River Regional Hospital
Toronto, ON
07.2016 - 08.2016
- Assisted patients in finding the correct rooms for their appointments, ensuring a smooth experience.
- Helped patients check in for appointments and addressed various inquiries.
- Managed front desk responsibilities, including answering phone calls and providing information.
- Directed visitors to their destinations within the hospital, enhancing overall navigation.
- Organized patient files to maintain efficient and accurate record-keeping.
Education
Diploma - Practical Nursing
Algonquin College
Ottawa, ON08-2025
Skills
- Guest Engagement
- Sales and Promotion Techniques
- Menu Memorization
- Point of Sale (POS) system operations
- Cash Handling
- Exceptional customer service
- Strong Work Ethic
- Food safety practices
- Computer Proficiency
- Complaint and Conflict Resolution
- High-energy attitude
- Calm and Professional Under Pressure
Certification
- Smart Serve Certified (Aug 2018 - Current)
- CanSell Certified (Mar 2020 - Current)
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Cebuano
Native/ Bilingual
References
References available upon request.
Timeline
Server
Jfuse Aburi and Bar
04.2024 - Current
Server/Barista/Bartender
Mazarine Restaurant
11.2023 - Current
Hostess/Assistant Server
Mati Crudo + Charcoal
07.2023 - 12.2024
Barista/Cashier
Some Coffee & Some Tea
06.2023 - 08.2023
In-Room Dining Server/Banquet Server
Delta Hotels by Marriott Toronto Airport
08.2022 - 03.2023
Hostess/Server Assistant
Pai Uptown
03.2022 - 10.2022
Hostess/Server Assistant
CRAFT Beer Market Toronto
08.2021 - 02.2022
Budtender
Cannaco
06.2020 - 03.2021
Sales Associate
3D Crystal
09.2019 - 03.2020
Food Associate/Cashier
South St. Burger Co
08.2018 - 06.2021
Volunteer
Humber River Regional Hospital
07.2016 - 08.2016
- Smart Serve Certified (Aug 2018 - Current)
- CanSell Certified (Mar 2020 - Current)
Diploma - Practical Nursing
Algonquin College
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