TRIZIA MARIELLE DELA CRUZ
Edmonton,Canada
Summary
Highly motivated professional with a strong background in the hospitality industry. Skilled in providing outstanding guest experiences and creating a welcoming environment. Proven ability to effectively manage high-volume guest interactions, ensuring smooth operations and maximizing guest satisfaction. Exceptional interpersonal skills and efficient problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Host, Server, and Bar
Baekjeong Korean BBQ House
09.2023 - Current
- Greeted all customers in a nicely manner
- Took phone calls and set up reservations
- Guided customers to their assigned seats and explained how everything works
- Made all necessary side dishes for the day
- Served food to customers and bussed tables
- Made all drinks (alcohol and non-alcoholic)
Bobarista
Jusfruit
08.2020 - 09.2023
- Provided help and guided customers into choosing their desired order
- Safely handled and made food and beverages according to store procedures and Alberta Health Services
- Taught and prepared co-workers the rules and regulations of the store
- Managing and balancing between customer service and preparing food and beverages to customers at a fast pace
- Promptly and empathetically handle customer concerns and complaints
Education
No Degree - Interior Design
Northern Alberta Institute of Technology
Edmonton, None04-2026
High School Diploma -
St. Oscar Romero Catholic High School
06.2022
Skills
- Multi-tasker
- Problem solver
- Group Leader and Teamwork
- Dedicated
- Hard-working
- Communication
- Organized
- Customer service
- Effective time management
Timeline
Host, Server, and Bar
Baekjeong Korean BBQ House
09.2023 - Current
Bobarista
Jusfruit
08.2020 - 09.2023
High School Diploma -
St. Oscar Romero Catholic High School
No Degree - Interior Design
Northern Alberta Institute of Technology
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