TRIXIE ANN GALOPE
3 Tanjoe Crescent, North York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service/Barista
Dine Fine Inc.
08.2019 - Current
- Maintained up to date knowledge of products.
- Handled customer calls and responded to queries about products, promotions and billings.
- Develop and implement training and development programs for staff and promote a positive working environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Crew Trainer
McDonald’s
08.2019 - 09.2024
- Led and trained new crew members, enhancing team efficiency and service quality.
- Developed time management skills, improving shift productivity.
- Fostered collaborative environment, reducing onboarding time.
- Managed fast-paced operations, ensuring customer satisfaction.
- Implemented training programs, resulting in improved performance.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Ontario College Diploma - Architectural Technician
George Brown College
04-2023
Skills
Organization and Time Management
Customer Service and Communication Skills
Motivational Skills
Delegating Work
Languages
English
Professional Working
Filipino/Tagalog
Native or Bilingual
Timeline
Customer Service/Barista
Dine Fine Inc.
08.2019 - Current
Crew Trainer
McDonald’s
08.2019 - 09.2024
Ontario College Diploma - Architectural Technician
George Brown College
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