Trixie Bailey
Perth Road,Ontario
Summary
After My Military Career, I followed my husband on his military Journey. I have become proficient in POS systems, Customer service. As well as office administration with Quickbooks Online and Act for scheduling, repairs, installs, customer requests and orders. I am able to work with minimal supervision and have always made it a priority to give a positive customer experience.
Overview
35
35
years of professional experience
Work History
Co-Owner / Office Manager
DogWatch of Southeastern Ontario, Inc.
08.2011 - 08.2024
- - Created and sent invoices to customers
- - Accepted payments for services due (cash, checks, credit cards)
- - Managed purchase orders, including accepting and processing them
- - Handled all banking duties: online transactions, check and cash deposits, and credit card processing
- - Paid monthly bills, including government taxes (GST, HST, payroll tax)
- - Collected all month-end data for the accountant to ensure accurate financial records
- - Sent and received mail
- - Maintained continual contact with head office regarding updates on new products and important information
- - Used QuickBooks Online for financial management
- - Managed a customer database using ACT Accounting, tracking customer purchases, installations, and payments
- - Provided phone and in-person customer service, assisting with replacing broken components, selling new components, and offering phone support for various issues.
Cashier
Metro Grocery Store
08.2009 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Cashier
Home Depot
03.2009 - 07.2009
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Supervisor
Zellers HBC
10.2005 - 06.2007
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Medical Assistant
Canadian Armed Forces
01.1990 - 01.1997
- - Retained extensive knowledge of medical terminology, anatomy, and physiology
- - Provided medical care and support in various military settings
- - Demonstrated proficiency in emergency medical procedures and patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
High School Diploma -
Sydenham High School
Sydenham, ON05.1987
Timeline
Co-Owner / Office Manager
DogWatch of Southeastern Ontario, Inc.
08.2011 - 08.2024
Cashier
Metro Grocery Store
08.2009 - 05.2011
Cashier
Home Depot
03.2009 - 07.2009
Cashier Supervisor
Zellers HBC
10.2005 - 06.2007
Medical Assistant
Canadian Armed Forces
01.1990 - 01.1997
High School Diploma -
Sydenham High School
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