Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Timeline
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TRIVENI DUDUGUNTA

Whitby

Summary

Dynamic professional with over six years of experience in web design, customer support, and digital marketing, focused on enhancing user experiences and providing innovative technical solutions. Managed a CRM executive role for one year, significantly improving customer relationship management and data accuracy. Recognized for efficiently resolving customer complaints and technical issues, leading to increased customer satisfaction. Proven team leader and collaborator with a strong background in coaching teams to achieve project goals, complemented by advanced Excel skills that transform data into actionable insights while fostering cross-functional relationships with stakeholders.

Overview

8
8
years of professional experience
1
1
Certification

Work History

WEB DESIGNER

Kumbhat & Co
12.2016 - 06.2022
  • Lead a team of four colleagues, overseeing their work, tracking status reports in Excel sheets, and ensuring the timely delivery of project deliverables.
  • Used templates to develop dynamic and responsive websites that resulted in 25% high traffic and page reviews, which resulted in 15% increase in sales revenue.
  • Collaborated with cross-functional teams to define project scope and deliverables.
  • Also responsible for resolving incoming customer complaints and issues, providing prompt solutions to maintain customer satisfaction and uphold the reputation of the business.
  • Increase in organic search traffic and increase in keyword rankings.
  • Developed comprehensive style guides for clients'' brands that provided clear direction on visual elements such as colors, fonts, logos, and imagery usage guidelines.
  • Designed responsive web layouts using HTML, CSS, and JavaScript to enhance user experience.
  • Implemented SEO best practices to improve site visibility and search rankings.
  • Ran debugging tools to eliminate flaws and glitches prior to publishing.
  • Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.

CRM EXECUTIVE

GetIT Infomedia
10.2014 - 11.2015
  • Gathered Business requirements.
  • Experience with solving organization information problems and analyzing requirements.
  • Utilized CRM for tasks and Microsoft ERP Tool for various processes, along with proficiency in Microsoft Office suite.
  • Contributed to sales growth by leveraging CRM insights to support account management teams and inform upselling opportunities.
  • Played a key role in enhancing brand reputation by addressing escalated customer issues promptly via the appropriate communication channels provided by our CRM system.
  • Developed and implemented CRM strategies to enhance customer engagement and retention.
  • Analyzed customer data to identify trends, improving targeting for marketing campaigns.
  • Handled over 30 customer queries over the phone and in-person.
  • Monitored CRM performance metrics, providing insights for continuous improvement initiatives.
  • Managed database updates and integrity checks, ensuring accurate customer information availability.

Education

Bachelor of Science - Computer And Information Sciences

Meenakshi University
Tamilnadu,India
06.2013

Skills

  • Skilled in navigating Windows 10 and Mac OS systems
  • Experience with Microsoft Excel and Tableau
  • Certified in CBAP and AZ-900
  • Database and scripting languages
  • Familiarity with Postman and JIRA
  • Project management
  • Skilled in creating websites

Accomplishments

  • Identified and eliminated website bugs to improve user experience.
  • Maximized user flow in retail section of website, resulting in 20% increase in completed purchases.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved results by completing task with accuracy and efficiency.
  • Linked customers' websites to social media accounts, enabling them to improve their site traffic by 20%.

Certification

  • Microsoft Azure Fundamentals Professional Certificate | Dec 2022
  • IBM Data Analyst Professional Certificate | Dec 2022
  • Junior Data Analyst Program | Sept 2022 - Dec 2022
  • Certified Business Analysis Professional Certificate | Jan 2023
  • Business Analyst Program July 2022 - Jan 2023
  • Certified CBAP certificate.
  • Gained knowledge about conducting Elicitation Process, Business Analysis Planning and Monitoring
  • Completed two projects: Canteen Ordering System for Unilever and Library Management System for Stanford
  • Certified Tableau Desktop 10 Qualified Associate Certificate
  • Tableau Desktop 10 Qualified Associate
  • Completed project: Comparison of Region Based on Sales
  • Developed knowledge of aligning sheets in the Tableau Dashboard

Languages

English
Upper intermediate (B2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybridOn-Site

Important To Me

Flexible work hoursWork-life balance4-day work weekPaid sick leaveHealthcare benefitsWork from home option

Timeline

WEB DESIGNER

Kumbhat & Co
12.2016 - 06.2022

CRM EXECUTIVE

GetIT Infomedia
10.2014 - 11.2015

Bachelor of Science - Computer And Information Sciences

Meenakshi University

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