Tristyn Stevenson
Oro-Medonte,Canada
Summary
Skilled Medical Administration Assistant with background in providing exceptional patient services, maintaining medical records and facilitating smooth office operations. Strengths include solid communication skills, high degree of accuracy in document preparation and management of sensitive information. Previous roles have demonstrated commitment to team collaboration, enhancement of clinic efficiency and excellence in fostering patient satisfaction. Bringing 18 years’ experience working front-line in a hospital setting, a diploma in Health Services Office Administration, Addictions Counselling, and a Bachelor’s degree in Psychology.
Overview
18
18
years of professional experience
Work History
Patient Service Clerk (Rapid Access Addiction Medicine)
Royal Victoria Regional Health Centre
Barrie, Canada
05.2021 - Current
- Scheduled appointments and coordinated follow-ups, managing high volumes for a multidisciplinary team with focus on efficiency and patient convenience
- Answered and directed phone calls for RAAM and Addiction Services, addressing patient, family and community inquiries with a friendly and professional approach
- From August 2022 until December 2023, I took on both clerk and administrative duties of RAAM and Addiction Services to ensure that our operations ran smoothly and that all client and team needs were met
- Other duties included data entry, health records scanning, requisition preparation for the Nurse Practitioner and Physician, waitlist management
Mental Health and Addiction Counsellor (Addiction Services)
Royal Victoria Regional Health Centre
Barrie, Canada
10.2006 - 05.2021
- Carry out front line office duties including registration and bed management utilizing Meditech and EMR databases
- Prioritize tasks with team and adapt to changing environment daily
- Provided addictions and mental health counselling support as part of a multidisciplinary team in order to connect clients with community services
- Present case histories for review and discussion with other staff members
- Provide withdrawal management support for substance use and facilitate group and individual therapy in an outpatient setting
Mental Health and Addiction Counsellor
Canadian Mental Health Association
Barrie, Canada
09.2008 - 05.2020
- Positions held on the following teams: Mental Health Crisis, Supportive Housing and Substance Use Program, North Simcoe ACTT and Opioid Treatment
- Provided addictions and mental health counselling support as part of a multidisciplinary team
- Provide comprehensive case management and counselling services, including treatment plans and connecting clients and families to appropriate resources
Education
Office Administration: Health Services -
Georgian College
04.2021
Diploma - Addictions Treatment and Prevention
Georgian College
01.2006
Bachelor of Arts - Psychology
Wilfrid Laurier University
01.2005
High School Diploma -
Eastview Secondary School
01.2002
Skills
- Office Administration
- Clerking
- Microsoft Office
- Keyboarding Skills
- Meditech/Expanse
- Medical Terminology
- OTN Scheduling
- Mohawk Medbuy
- Baseware
- DataGroup
- RVH Forms
- Unit Supply Ordering
- PHIPA Standards
- AED
- CPR
- First Aid
- Non-Violent Crisis Intervention
- Applied Suicide Intervention Skills
Timeline
Patient Service Clerk (Rapid Access Addiction Medicine)
Royal Victoria Regional Health Centre
05.2021 - Current
Mental Health and Addiction Counsellor
Canadian Mental Health Association
09.2008 - 05.2020
Mental Health and Addiction Counsellor (Addiction Services)
Royal Victoria Regional Health Centre
10.2006 - 05.2021
Office Administration: Health Services -
Georgian College
Diploma - Addictions Treatment and Prevention
Georgian College
Bachelor of Arts - Psychology
Wilfrid Laurier University
High School Diploma -
Eastview Secondary School
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