Summary
Overview
Work History
Education
Skills
Timeline
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Tristyn Osborne

San Diego

Summary

Dynamic and people-focused leader with a proven track record in team development, strategic planning, and fostering a positive work culture. With 6 years of experience in the beauty industry, I have honed skills in coaching, performance management, and employee engagement that drive team excellence and operational success. I am passionate about creating supportive environments that empower individuals, foster professional growth, and facilitate continuous learning. My strong relationship building and change management abilities position me to effectively support initiatives that enhance team performance and overall workplace satisfaction.

Overview

5
5
years of professional experience

Work History

Sales and Service Lead

Sephora
07.2024 - Current
  • Oversee daily store operations to ensure an exceptional customer expierence while meeting Sephora's sales and service standards.
  • Mentor and support a diverse team by providing tailored training, performance feedback, and career development opportunities.
  • Design and implement training programs that cover both sales techniques and service excellence, ensuring employees are equipped to succeed in their roles.
  • Collaborate with leadership to review key performance indicators and adjust strategies to improve team performance and operational efficiency.
  • Maintain strict compliance with company policies and professional standard, creating a supportive and accountable work environment,
  • Resolve staff and customer concerns promptly, using companies insights to drive continuous improvements in service and delivery and employee engagement.
  • Foster a culture of recognition and open communication that supports employee retention and strengthens the overall team dynamic.,

Store Manager

Benefit Cosmetics
04.2023 - 06.2024
  • Trained, motivated, and coached a team, fostering a positive work environment and ensuring employees felt supported, valued, and heard.
  • Conducted onboarding and ongoing training sessions to enhance team performance, product knowledge, and customer service skills.
  • Provided performance evaluations and constructive feedback, identifying areas for growth and development.
  • Collaborated with corporate partners to align business operations with company policies and objectives.
  • Coordinated in-store events to drive engagement and promote brand awareness, ensuring seamless execution through scheduling and team coordination.
  • Managed scheduling and workforce planning to ensure proper staffing levels and operational efficiency.
  • Analyzed sales and productivity metric to inform business decisions and improve team performance,
  • Implemented loss prevention strategies while maintaining a safe and welcoming workplace for employees and customers.
  • Resolved workplace conflicts and customer concerns with professionalism, ensuring a positive and inclusive enviroment.

Assistant Store Manager

Benefit Cosmetics
08.2021 - 04.2023
  • Monitored and achieved performance targets by supporting team development and aligning staff with business goals.
  • Managed staff scheduling to ensure adequate coverage while optimizing labor costs and efficiency.
  • Provided real-time coaching and motivation on the sales floor, fostering an engaged and high-performing team.
  • Led onboarding and training programs for new hires, ensuring compliance with company policies and service standards.
  • Cultivated a positive workplace culture by promoting teamworks, open communication, and professional growth opportunities.
  • Assisted in planning and executing employee engagement initiatives and community outreach programs, reinforcing company values.
  • Partnered with leadership to organize promotional events, ensuring smooth execution through team coordination and logistical planning.
  • Mediated employee concerns and facilitated open communication between staff and leadership, ensuring a positive and supportive work environment.

Salon Coordinator

Salon 650
10.2019 - 08.2021
  • Encouraged a supportive and engaging work environment by promoting teamwork, open communication, and ongoing professional development.
  • Coordinated and managed appointment scheduling and staff shift rosters, ensuring smooth operations and optimal coverage during peak periods.
  • Oversaw the salon's maintenance and organization to guarantee a welcoming and safe environment for both staff and clients.
  • Supervised financial processes including cash handling, banking, and budgeting to sustain business growth and operational efficiency.
  • Strategically optimized work shifts and staffing levels to consistently deliver exceptional customer service.
  • Acted as a central point of contact for resolving clients inquires and concerns, reinforcing a positive community reputation.
  • Managed inventory controls by tracking expenses, purchase orders, and stock levels to support seamless salon operations.

Education

Associate Of Science - Business Administration

San Diego City College
San Diego, CA
05.2025

Certificate - Cosmetology

Santa Barbara City College
Santa Barbara, CA
07.2020

Skills

  • Team leadership & mentoring
  • Employee training & development
  • Performance management
  • Conflict Resolution & problem solving
  • Workplace scheduling & staffing optimization
  • Communication & interpersonal skills
  • HR policy implementation & compliance
  • KPI monitoring
  • Customer Engagement & service excellence
  • Operational Coordination
  • Microsoft Office

Timeline

Sales and Service Lead

Sephora
07.2024 - Current

Store Manager

Benefit Cosmetics
04.2023 - 06.2024

Assistant Store Manager

Benefit Cosmetics
08.2021 - 04.2023

Salon Coordinator

Salon 650
10.2019 - 08.2021

Associate Of Science - Business Administration

San Diego City College

Certificate - Cosmetology

Santa Barbara City College

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Tristyn Osborne