Tristian Duenez
Mister Car Wash
Riverbank
9
years of professional experience
-Dedicated Guest Service Specialist committed to delivering exceptional customer service, resolving complaints, and enhancing guest relations. Proven ability to implement process improvements that streamline operations and drive customer satisfaction.
-Results-driven Guest Service Specialist focused on delivering outstanding customer experiences. Skilled in problem-solving and team training, with a track record of implementing process improvements that reduce wait times and enhance service quality.
Work History
Guest Service Specialist
3 Years 9 Months- Delivered exceptional customer service, ensuring satisfaction and loyalty through personalized interactions.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance service quality.
- Trained new staff on company protocols, fostering a team-oriented environment and improving onboarding efficiency.
- Implemented process improvements that streamlined operations, reducing wait times for customers during peak hours.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Associate
4 Years 5 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Executed visual merchandising strategies to maximize product visibility and drive sales.
- Trained new staff on company policies, procedures, and customer service techniques.
Education
High School Diploma
Bachelor of Arts - Criminal Justice
High School Diploma
Skills
Strong empathy
Exceptional communication
Guest relations
Complaint handling
Team Oriented
Computer skills
Detail oriented
Data entry
Data inputting
Interests
Career motivated to be in Criminal Justice/ Law enforcement line of work
Timeline
Guest Service Specialist
Mister Car Wash
10.2022 - CurrentRead More
Sales Associate
G By Guess
05.2017 - 10.2021Read More
California State University, Stanislaus
Bachelor of Arts from Criminal Justice
Read More
James C. Enochs Highschool
High School Diploma
Read More
Modesto Junior College
High School Diploma
Read More