TRISTEN CROSS

• Coordinatjon, supervision, consultation and organization of current and future flight operations. Conducted by working independently and collaboratively in a team environment.
• .Overseeing of passenger orientation pertaining to immediate travel needs and requirements.
• Ensuring the correct handling and processing of sensitive passenger data.
• Knowledgeable source of information regarding pertinent passenger travel information.
• Ensure customer satisfaction by providing timely resolutions to customer inquiries an needs.
• Creating and solidifying a positive customer-company relationship.

• Collected room deposits, fees, and payments.
• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Coordinate group booking with various requests in a efficient and timely manner.
• Maintained consistent positive customer feedback.
• Maintained engagement with every major client account to ensure brand recognition and retention
• Ensuring open communication between all departments concerning active client files

• Scheduled and assigned daily work and activities for team members.
• Actively engaged clients upon entrance with pleasant greeting.
• Management of existing and enrollment of new membership accounts.
• Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
• Communication and facilitation of current and new members to the fitness club
• Assisting with needs of members and advising of fitness activities pertaining to stated goals
• CPR trained and certified.
• Ensuring gym members safe use of equipment for safe use.

• Account problem solving of member financial information

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.