Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TRISTEN CROSS

Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a proactive and positive attitude. Willingness to learn and take on added responsibilities to meet, or even exceed team goals.

Overview

7
7
years of professional experience

Work History

CUSTOMER SALES AND SERVICE AGENT

Air Canada
04.2019 - Current
  • Coordinatjon, supervision, consultation and organization of current and future flight operations. Conducted by working independently and collaboratively in a team environment.
  • .Overseeing of passenger orientation pertaining to immediate travel needs and requirements.
  • Ensuring the correct handling and processing of sensitive passenger data.
  • Knowledgeable source of information regarding pertinent passenger travel information.
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries an needs.
  • Creating and solidifying a positive customer-company relationship.

GUEST SERVICE AGENT

Holiday Inn Express Hotel
10.2018 - 06.2019
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Coordinate group booking with various requests in a efficient and timely manner.
  • Maintained consistent positive customer feedback.
  • Maintained engagement with every major client account to ensure brand recognition and retention
  • Ensuring open communication between all departments concerning active client files

FITNESS AND MEMBERSHIP ADVISOR

GoodLife Fitness
01.2019 - 04.2019


  • Scheduled and assigned daily work and activities for team members.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Management of existing and enrollment of new membership accounts.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Communication and facilitation of current and new members to the fitness club
  • Assisting with needs of members and advising of fitness activities pertaining to stated goals
  • CPR trained and certified.
  • Ensuring gym members safe use of equipment for safe use.

• Account problem solving of member financial information

CUSTOMER SERVICE AGENT

WestJet
05.2017 - 10.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Education

BBA - Business

Memorial University of Newfoundland
St John’s, NL
05.2015

Skills

  • Interpersonal Communication
  • Microsoft Office - Excel, Powerpoint, Word
  • Analytical and Critical Thinking
  • Task Prioritization
  • Work effectively through high stress environment
  • Acute awareness towards maintaining safe and secure work environment during critical situations

Languages

English

Timeline

CUSTOMER SALES AND SERVICE AGENT

Air Canada
04.2019 - Current

FITNESS AND MEMBERSHIP ADVISOR

GoodLife Fitness
01.2019 - 04.2019

GUEST SERVICE AGENT

Holiday Inn Express Hotel
10.2018 - 06.2019

CUSTOMER SERVICE AGENT

WestJet
05.2017 - 10.2018

BBA - Business

Memorial University of Newfoundland
TRISTEN CROSS