Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tristan Welsby

Chelsea,Canada

Summary

Dynamic and results-driven professional with extensive experience in operations management, customer service, and community engagement. Skilled in supervising teams, managing building maintenance, and ensuring financial oversight to meet organizational goals. Passionate about fostering vibrant, welcoming communities by delivering exceptional resident experiences and streamlining operations. Bilingual (French and English) with a proven track record of conflict resolution, event coordination, and contractor management. Dedicated to upholding high standards of excellence and contributing to Brigil’s mission of building exceptional living spaces.

Overview

10
10
years of professional experience

Work History

Supervisor of Operations

Canada Post
12.2022 - Current
  • Oversaw daily operations of mail carriers and delivery teams to ensure smooth mail distribution in compliance with company policies.
  • Managed staffing levels and ensured proper coverage.
  • Conducted routine assessments for delivery staff and maintained compliance with appearance guidelines.
  • Collaborated with route measurement agents to suggest route changes.
  • Optimized route servicing by advising changes to parcel relays and depots.
  • Supervise, coach, and train employees, guiding them in their tasks and new procedures while collaboratively resolving personnel issues with Labour Relations.
  • Promote workplace safety by addressing hazardous conditions and implementing health programs for the team.
  • Enter and manage employee and operational data in company systems, preparing reports to monitor performance and control costs.
  • Coordinate with other supervisors and teams to address operational issues and ensure continuity of operations.
  • Report building and equipment repairs to management, following up on corrective actions to ensure operational readiness.
  • Maintain a positive public relationship with customers, prioritizing service standards, investigating delivery issues, and communicating effectively to resolve customer safety concerns.
  • Follow disciplinary procedures in accordance with collective agreements, ensuring fair and consistent application of policies and addressing employee conduct issues as they arise.
  • Manage activities related to cases involving the STDP (Short-Term Disability Program) and CNESST (Quebec’s Occupational Health and Safety Commission), coordinating with relevant parties to ensure compliance and effective employee support.
  • Perform other related duties as directed.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.

Supervisor of Operations

Loto-Québec - Casino & Hilton Du Lac-Leamy
08.2019 - 12.2022
  • Manage work schedules and staff assignments at Casino Lac-Leamy.
  • Recruited, trained, supervised and evaluated food service staff.
  • Ensured high levels of customer satisfaction through vigilant quality control.
  • Managed supplier relationships for consistent food and beverage supply.
  • Conducted regular inspections to ensure compliance with health, safety, and hygiene regulations.
  • Develop and implement strategies to improve customer service and dining experiences, using feedback for continuous improvement.
  • Prepare and present operational reports to management, identifying trends and making recommendations for operational improvements.
  • Collaborate with event organizers to facilitate special catering events and promotions, ensuring seamless service and customer satisfaction.
  • Contribute to the development of operational strategies and initiatives that align with the casino's overall objectives.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

PM1 - Customer Service Agent

Federal Government of Canada - Elections Canada
02.2021 - 12.2021
  • Provide accurate and timely information to voters regarding registration, polling locations, and election procedures.
  • Assist voters in completing registration forms and ensure proper documentation is collected and verified.
  • Address and resolve voter inquiries, concerns, or complaints in a professional and courteous manner.
  • Support the setup, organization, and maintenance of the polling station to ensure smooth operations on election day.
  • Verify voter eligibility and direct them to the appropriate polling station or resources.
  • Maintain a comprehensive understanding of Elections Canada rules, regulations, and voting procedures to offer informed guidance.
  • Use electronic systems or tools to manage voter information and track interactions effectively.
  • Collaborate with other team members to ensure the election process runs smoothly and efficiently.
  • Uphold strict confidentiality and integrity while handling sensitive voter information.
  • Assist with post-election activities, including packing materials and ensuring all documentation is properly recorded.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Shift Manager

Mardi Gras Night Club
01.2017 - 08.2019
  • Daily Operations Management: Supervise the bar's operations, including opening and closing procedures, managing staff schedules, and overseeing inventory control.
  • Customer Service: Greet customers, take orders, resolve complaints, and ensure overall customer satisfaction.
  • Inventory Management: Monitor stock levels, place orders with suppliers, verify deliveries, and manage inventory to prevent shortages.
  • Staff Training: Recruit, train, and mentor bartenders and servers, ensuring adherence to service and quality standards.
  • Drink Menu Creation: Develop and update the drink menu, considering trends, seasons, and customer preferences.
  • Financial Management: Track sales and expenses, establish budgets, and prepare financial reports to evaluate the bar's profitability.
  • Compliance with Safety and Hygiene Standards: Ensure the bar complies with health and safety regulations, including equipment cleaning and maintenance.
  • Promotion and Marketing: Design and implement marketing strategies to attract new customers, organize events, and run special promotions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Shift Coordinator and Head Server

Joey's Restaurant
06.2015 - 01.2017
  • Supervise Daily Operations: Oversee the restaurant service team to ensure an exceptional customer experience.
  • Lead and Train Staff: Direct, train, and mentor servers and support staff, fostering a positive team environment.
  • Manage Reservations and Seating: Handle bookings, seating arrangements, and waitlists to optimize table turnover and customer flow.
  • Coordinate with Kitchen Staff: Communicate effectively with the kitchen team to ensure timely and accurate delivery of food and beverages.
  • Monitor Quality Standards: Maintain high standards for food presentation, cleanliness, and overall customer satisfaction.
  • Handle Customer Feedback: Address customer requests, feedback, and complaints with professionalism and a solutions-oriented approach.
  • Maintain Menu Knowledge: Stay informed about the menu, daily specials, and beverage offerings to provide informed recommendations.
  • Ensure Health and Safety Compliance: Enforce health and safety regulations as well as restaurant policies and procedures.
  • Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
  • Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.

Education

Hotel Management - Management

La Cité
Ottawa, ON
05-2016

High School Diploma -

Collège Saint-Alexandre
Gatineau, QC
01-2014

Skills

    Bilingual Communication (Exempt Level)

    Conflict Resolution and Mediation

    Team Leadership and Supervision

    Customer Service Excellence

    Event Planning and Coordination

    Financial Oversight and Budgeting

    Building Maintenance Oversight

    Contractor Management and Evaluation

    Problem Solving Under Pressure

    Organizational and Time Management

    Health and Safety Compliance

    Property Management Collaboration

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Supervisor of Operations

Canada Post
12.2022 - Current

PM1 - Customer Service Agent

Federal Government of Canada - Elections Canada
02.2021 - 12.2021

Supervisor of Operations

Loto-Québec - Casino & Hilton Du Lac-Leamy
08.2019 - 12.2022

Shift Manager

Mardi Gras Night Club
01.2017 - 08.2019

Shift Coordinator and Head Server

Joey's Restaurant
06.2015 - 01.2017

Hotel Management - Management

La Cité

High School Diploma -

Collège Saint-Alexandre

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Tristan Welsby