Tristan Sweeney-Hendricks

• Independently motivated and confident in the ability to perform in a fast-paced sales environment, requiring adaptability and on-the-spot problem solving to navigate the sales cycle, resolve objections, and articulate the company's value propositions.
• Responsible for sourcing, pre-qualifying leads and identifying new business opportunities by dialing 100 daily outbound calls to build partnerships and achieve sales quota.
• Effectively utilize CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.

• Directed day-to-day branch activities to ensure staff were appropriately dispatched to job sites, customer orders were filled, and payouts were assigned in a timely manner.
• Accountable for executing branch sales strategy by sourcing and qualifying new leads, nurturing existing accounts, and increasing customer satisfaction by solving issues with efficient resolutions.
• Oversaw all recruiting efforts to certify a qualified pool of talent and created a culture of safety by conducting job site surveys to ensure the integrity of workplace health & safety standards

Directed all business operations and employee activities at one of downtown Toronto largest and most productive branches. Designed and launched marketing strategies and sales initiatives to enhance economic activity and increase profits. Trained and mentored employees to respond appropriately and quickly to client concerns and questions to encourage superior customer service.

• Increased size of the branch fleet's available rental vehicles from ~160 to 200+.
• Successfully trained and mentored several employees promoted to Assistant and Branch Manager roles.
• Began Enterprise career as a Manager Trainee, promoted to Branch Retail Manager in less than two years.
• Led team to attain highest operating profit in the Toronto group and selected as top manager in Dec 2020.

In a fast paced technology company focused on mobile app development, guided the activities of a seven-member team comprised of content specialists, editors, and writers. Performed quarterly performance reviews of staff and teamed with individuals to improve performance and skill sets. Designed custom content for trivia challenges to generate end-user interest in MoviesTO and MusicTO mobile applications.

• Improved the quality of content and exceeded the monthly content goal by 20%.
• Elevated the content quality scores by 30% by designing and implementing improvements to operations and performance incentives.
• Within six months of joining the company, promoted to leadership role with increased decision-making responsibilities.