Tristan Pollack
Banff
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Ski Patrol
Sunshine Village
10.2021 - Current
- Seasonal, FT
- Trained in the safe handling and use of explosives in a mountainous environment
- Adept at technical mountain rescues with use of ropes, EMS equipment, and on-snow vehicles, on and off resort (backcountry rescues)
- Trained and familiar with the Incident Command System
- Focused in providing an excellent representation of the Sunshine Village Ski Patrol and Mountain Operations Department
- Extensive training in big-picture first aid and avalanche scenarios and protocols
River Guide
Rocky Mountain Raft Tours
06.2023 - Current
- Tailored river tours to cater to diverse client needs, maximizing enjoyment and repeat business
- Involved in many laborious tasks in an outdoor setting
- Proficient with managing, and delegating tasks in high stress environments
- Led engaging educational sessions on local ecology, history, and conservation efforts during tours
Canoe, Kayak, and Big River Boat Guide
Banff Canoe Club
05.2022 - 10.2022
- Providing world class outdoor guided adventures via canoe/kayak/big river canoe to visitors wanting to explore the wild rivers and marshes around the town of Banff.
- Responsible for ensuring the safety of small and large groups from natural hazards and wild animals, as well as educating guests of the importance of land and animal wilderness preservation.
- Educating visitors on the history of Banff National Park and sharing knowledge of the many plants and animals that thrive within it.
- Seasonal, FT
Maintenance/Groundskeeper/Barista
Johnston Canyon Lodges and Bungalows
05.2021 - 10.2021
- Carrying responsibilities in all departments as well as training new staff members.
- Working directly with Owner and GM to delegate and manage tasks efficiently.
- Seasonal, FT
Ski Patrol
Mt. Norquay
12.2020 - 04.2021
- Providing a safe, fun, professional environment to customers.
- Provides excellent customer service skills to all customers.
- Seasonal, FT
Snowmaking/Trail crew
Mt. Norquay
10.2020 - 12.2020
- Providing hard, efficient manual labor for long hours, day and night.
- Seasonal, FT
Barista
Good Earth Coffee House
08.2020 - 09.2020
- Providing fast, professional service in a high-trafficked environment while consistently providing high-quality product.
Sales and Equipment, Marketing
Banff Soul
06.2019 - 02.2020
- Creating and representing a positive image of the Banff Soul brand.
- Sharing a deep passion for the sport of skiing as well as creating a positive experience to tourists, locals, and newcomers to the sport.
Sales and Equipment
Ski Cellar Snowboard
09.2015 - 05.2019
- Communicating, connecting, and understanding the needs of the customer and providing positive, friendly, and professional service
- Sharing a passion for the sport of skiing as well as influencing younger people to pursue the sport in a safe and positive matter
Serving Assistant
River Café
05.2016 - 08.2016
- Quick thinking and taking the initiative to provide fast professional service to consumers while maintaining a clean, professional, positive environment.
- Operating and carrying out responsibilities under high-pressure environments.
Ski Coach
Banff Alpine Racers
11.2011 - 05.2015
- Work with, and mentored by Senior Coaches, Olympic Coaches, Athletes, Olympic Athletes and Program Directors.
- Monitoring groups of athletes during instruction and leading them through various levels of mountainous terrain providing challenging learning opportunities, while ensuring their safety.
- Entry Level Coach Certified with Alberta Alpine (Formerly CSCF Level 1)
- Collaborated with other coaches to develop cohesive training strategies, resulting in improved overall team performance.
- Enhanced athlete performance by developing personalized training plans and incorporating innovative coaching techniques.
Education
Industrial Certification - Avalanche Operations (Level 1)/ AvSAR (Level 1)
Canadaian Avalanche Association
Revelstoke, BC02-2022
Various Outdoor and Backcountry Safety courses
Mount Royal University, University of Calgary
05.2019
High School - Grade 12
Central Memorial High School
09.2016
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Calgary Arts Academy
09.2013
Skills
- Professional level skier: Able to ski any terrain with control and fluidity and provide effective demonstration and coaching for groups and individuals
- Communication: Providing effective verbal and written communications to ensure smooth execution of jobs and progression of operations
- Experienced: Comfortable dealing with individuals and groups of people (young and old) in fast paced, high energy environments (Sales/Coaching/Mentoring) delivering positive results
- Reliable: Punctual, trustworthy, and follows protocol
- Approachable: An enthusiastic, upbeat employee that always works hard to create an open and welcoming environment for customers and coworkers alike
- Analytical: Skilled at assessing situations and identifying when its appropriate to delegate tasks to achieve the best, and most efficient results
- Committed: Consistent work ethic to ensure effective and efficient completion of jobs and duties
- Cash Handling: Making change, aware of counterfeiting, managing cash floats
Accomplishments
- Wilderness 80hr First Aid, Advanced First aid and AED/CPR Level C Certified
- Crevasse Rescue Level 1 Certified
- Avalanche Safety certified Levels 1 and 2
- Avalanche Operations Level 1 Certified
- Flight Corporal with Canadian Air Cadets (604 Moose Squadron)
- Various volunteer and Community activities
- Survival Training Camps
- Basic Aviation Training (Single Prop and Glider)
Timeline
River Guide
Rocky Mountain Raft Tours
06.2023 - Current
Canoe, Kayak, and Big River Boat Guide
Banff Canoe Club
05.2022 - 10.2022
Ski Patrol
Sunshine Village
10.2021 - Current
Maintenance/Groundskeeper/Barista
Johnston Canyon Lodges and Bungalows
05.2021 - 10.2021
Ski Patrol
Mt. Norquay
12.2020 - 04.2021
Snowmaking/Trail crew
Mt. Norquay
10.2020 - 12.2020
Barista
Good Earth Coffee House
08.2020 - 09.2020
Sales and Equipment, Marketing
Banff Soul
06.2019 - 02.2020
Serving Assistant
River Café
05.2016 - 08.2016
Sales and Equipment
Ski Cellar Snowboard
09.2015 - 05.2019
Ski Coach
Banff Alpine Racers
11.2011 - 05.2015
Various Outdoor and Backcountry Safety courses
Mount Royal University, University of Calgary
High School - Grade 12
Central Memorial High School
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Calgary Arts Academy
Industrial Certification - Avalanche Operations (Level 1)/ AvSAR (Level 1)
Canadaian Avalanche Association
Hobbies and Interests
Skiing/Ski Touring, Backpacking/Hiking, Rock Climbing/Bouldering, Travel, Music.
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