Tristan Osei
North York,ON
Summary
Accomplished Production Supervisor at Ghanamart, adept in strategic planning and quality assurance, significantly enhancing workflow efficiency and productivity. Expert in shipment consolidations and organizational skills, consistently exceeding employer expectations. Achieved a notable increase in production output through innovative process improvements and rigorous training and development initiatives. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Order Service Representative
Ghana Gold
12.2020 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Production Supervisor
Ghanamart
07.2018 - 06.2020
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and updated production schedules to meet changing demands.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Recommended and implemented measures to improve production methods and quality of products.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Provided input for performance reviews and identified areas for additional improvement.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Revamped positions and workflow based on individual abilities and production targets.
- Oversaw continuous improvement initiatives in Lean environment to drive gains in quality, flow and output.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Coordinated production requirements with material handling and staffing functions.
- Reviewed job specifications to properly set up machines.
- Established procedures for verification of incoming and outgoing shipments to keep warehouse inventory current.
- Established clear priorities and production quality standards.
Shipper & Receiver
Ghana Post
07.2016 - 04.2018
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Directed junior staff in preparing outgoing and receiving incoming shipments.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
- Maintained inventory of shipping materials and supplies.
- Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Tagged and stored product inventory in correct areas and locations.
- Organized storage areas to maximize movement and minimize labor.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Received, processed and reshelved returned products to facilitate accurate inventory.
- Obtained required documentation to move cargo onward.
- Input weights, charges, discrepancies and other data in [Software].
- Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
- Liaised with vendor representatives to rectify damages and shortages.
- Updated tracking system to enhance operations.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Prepared documentation to track and report on damaged or missing items.
- Contacted transport companies and suppliers to expedite, trace or return shipments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Monitored merchandise received and shipped from facility in computer system.
- Produced daily reports on shipments, team performance and financial numbers.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
Education
High School Diploma -
College of Accountancy
Bekwai09.2020
Skills
- Shipment consolidations planning
- Strategic planner
- Safety protocol
- Defect tracking
- Inventory tracking
- Safety and compliance
- Customer relationship management
- Production scheduling
- Technical writing
- Package preparation
- Shipping coordination
- Quality Assurance
- Training and development
- Organizational skills
- Data Management
Timeline
Order Service Representative
Ghana Gold
12.2020 - 02.2023
Production Supervisor
Ghanamart
07.2018 - 06.2020
Shipper & Receiver
Ghana Post
07.2016 - 04.2018
High School Diploma -
College of Accountancy
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