Tristan Napoleoni
Laval,QC
Summary
Talented professional with expertise in training roles. Dynamic public speaker known for hardworking and receptive nature, great interpersonal skills, exceptional ability to mentor, and adaptable teaching style. Considered valuable asset to any team.
Overview
5
5
years of professional experience
Work History
Training Specialist
Trans-Eastern Solutions
02.2021 - Current
- Delivered in-language virtual instructor-led training sessions via video conferencing technology to groups of up to 200 participants.
- Monitored instructor performance during delivery of courses and provided feedback as needed.
- Translated training materials in-language, in order to facilitate more successful courses to participants, and clients.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated leadership by making improvements to work processes, and documents to aid in the training of others.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
Busser/Room Service Attendant
Sheraton
Laval, QC
05.2019 - 09.2019
- Maintained cleanliness of restaurant dining area throughout shift.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Effectively multitasked within fast-paced environment.
- Resolved guest complaints to maintain complete customer satisfaction.
- Inspected all food items for accuracy prior to delivery.
- Provided exceptional customer service by addressing guest needs in a professional manner.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Set up for banquets and conference rooms for events, as well as the dining areas for food services.
Education
High School Diploma -
Laval Senior Academy
Laval06-2018
Skills
- Group And Individual Instruction
- Employee Development Strategies
- Strategic Thinker
- Public Speaking
- Employee Onboarding
- Training Material Updates
- Interpersonal Communication
- Information Presentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Full Professional
Portuguese
Professional
References
References available upon request.
Timeline
Training Specialist
Trans-Eastern Solutions
02.2021 - Current
Busser/Room Service Attendant
Sheraton
05.2019 - 09.2019
High School Diploma -
Laval Senior Academy
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