Tristan Leocadio
Hamilton,ON
Summary
Proven track record in enhancing customer loyalty and satisfaction, notably at Sousa Farms, by resolving complaints with empathy and leveraging problem-solving abilities. Skilled in active listening and critical thinking, I excel in creating positive outcomes and maintaining high service standards, leading to significant customer retention and positive feedback.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Sousa Farms
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Food Server
Dunnville District Hunters and Anglers Club
Dunnville, ON
04.2019 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
Cathedral Secondary
Hamilton, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Elementary
Timeline
Food Server
Dunnville District Hunters and Anglers Club
04.2019 - Current
Customer Service Representative
Sousa Farms
Cathedral Secondary