Tristan Khawaled

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Summary

Accomplished Store Manager and Behavioral Health Specialist with a proven track record at Quick Liquor and Wings Recovery. Expert in inventory and crisis management, blending hard skills like safety management with soft skills such as empathetic communication. Achieved significant staff retention and enhanced client well-being, demonstrating outstanding leadership and problem-solving abilities.

Overview

2025

years of professional experience

Certification

Work History

Store Manager

Quick Liquor

Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Managed inventory control, cash control, and store opening and closing procedures.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Trained and guided team members to maintain high productivity and performance metrics.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Behavioral Health Specialist

Wings Recovery

02.2024 - Current

Worked closely with adults and children in community settings, at residential facilities and within homes.
Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
Provided referrals to connect clients with other community resources to support mental health and well-being.
Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
Created progress reports, assessments and charting within required timeframes.
Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Assisted residents with daily hygiene and living tasks.
Managed day-to-day operation of home to comply with regulations and agency standards.
Supervised residents preparing meals and handling chores and provided constructive feedback.
Developed and implemented new housekeeping practices to increase productivity and cohesiveness.

Education

Foothills

2000

Skills

Customer service
Problem-solving
Customer relations
Multitasking and organization
Customer service management
Training and mentoring
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management

Client transportation
Conflict resolution
Mental health support
Patient observation
Rounds management
Crisis intervention
Suicide prevention
Records maintenance
Incident reporting
Safety management