Tristan Gravelle
Cafe/Food Service Manager
Newmarket,ON
Summary
Driven hospitality professional, well-prepared for a leadership role in a dynamic cafe/restaurant setting. Proven ability to streamline operations and improve customer experiences through effective management practices. Reliable team player with focus on achieving results and maintaining high standards, while remaining adaptable to changing needs. Specialized in team development, inventory control, and expert in customer service. A thorough understanding of company branding, and a proven record of successful business development.
Overview
17
17
years of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
Cafe Manger
Brew It Coffee Bar
02.2025 - Current
- Embraced the leadership roll and full responsibilities of being a full time cafe manger including, but not limited to; Setting product quality standard, staff conflict resolution, inventory management, customer conflict resolution, implementation of new product(s), and being dependable to show up every day with the right attitude and ambitious work ethic.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Barista, Operations Coordinator
Metropolis Mercantile + Cafe / The Cabin
01.2023 - 08.2024
- Further developed my practical business understanding. Grew with the company for approximately 1 year before being offered the job promotion as the cafe's business coordinator for a cocktail bar project launch.
- During my time leading the project, I sourced all equipment, created expense sheets of inventory, created the menu, priced the menu according to competitors prices and demographic analytics, I developed and maintained supplier relationships with product suppliers.
- My employer made an investment into my skill set and knowledge and I delivered a successful operations expansion into a market, which the cafe had not yet ventured into.
Jr. Server/ Bartending
Hungry Brew Hops
03.2022 - 07.2022
- Serviced customers to the highest standard, learning how to be dynamic and cater to all customers needs and create a unique and genuine experience for each diner. Further developed my ability for attention to detail and how to ensure every customer thoroughly enjoyed their time at the establishment.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Expeditor/ Bar Back/ Server Assistant
Cactus Club Cafe
08.2021 - 01.2022
- Gained incredible knowledge of the restaurant industry working for one of the largest restaurants in the GTA. Managing time and being an effective team member meant; strong communication, punctuality, prioritizing tasks effectively.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Cashier
Walmart
04.2020 - 12.2020
- Worked during the height of the Covid pandemic at the busiest retail chain in the country, gaining invaluable experience and knowledge on how to assist customers and fellow employees while actively following safety regulations and guidelines.
- Developed a thorough understanding in the process involved in cash management and checkout requirements.
- Exceeded above standard performance results in customer satisfaction having several customers inform my superior at the time of their satisfaction in my assistance.
Jr. Customer Service Representative
Zenan Glass
03.2020 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed insightful knowledge of day-to-day office functions and the flow and dynamic of a small office space of an incredibly successful business.
- Let go early due to the hardships businesses encountered at the height of COVID-19.
Customer service, stock replenishment
Longo's Supermarket
09.2019 - 01.2020
- Customer service professional working to provide Longo's patrons an experience that exceeded company standards through personal and telecommunication interactions.
- Experience with in-store communication technology.
- Stock replenishment responsibilities ensuring proper product placement, cleanliness and proper representation of store held customer experience expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Customer service clerk, food preparation, cashier
Five Guys Restaurant
04.2018 - 07.2018
- Customer service professional working to provide the optimal experience to Five Guys patrons.
- Experience with cash register and order taking technology.
- Used all the food safety procedures in compliance with corporate and provincial safety standards.
Factory/Assembly line
Interroll Canada Ltd
04.2017 - 06.2017
- Efficient and reliable line worker who met and exceeded all company and provincial safety standards.
Factory/Assembly line
Interroll Canada Ltd
08.2016 - 08.2016
- Efficient and reliable line worker who met and exceeded all company and provincial safety standards.
Camp Counsellor - children 9-13
The Town of Newmarket
03.2016 - 03.2016
- Fully trained and certified camp counsellor, responsible for an inclusive, safe, and fun learning environment.
Newspaper delivery
The Era Banner
08.2008 - 07.2009
- Courteous and punctual delivery to Era Banner subscribers.
- Contentious service provided who ensured that papers where always properly sorted, protected and delivered in a manner that kept them safe from any and all-weather elements.
Education
Diploma - Business Management
Humber College
Toronto, ON 01.2021 - Current
Grade 11/12 -
Newmarket High School
Newmarket, ON 01.2017 - 01.2020
Grade 10 - undefined
Hill Academy
01.2016 - 01.2017
Grade 9 - undefined
Newmarket High School
Newmarket, ON 01.2015 - 01.2016
CIT course - CPR and High Five certified
Town of Newmarket
Newmarket, ON 08.2015 - Current
Skills
- Business driven food service professional with years of "hands-on" experience
- Trustworthy leader, successful business developer, proven understanding of customer satisfaction and customer retention
- Experience as a manger for multiple food service establishments
- Advanced marketing understanding - social media/digital (experience based)
- Expert customer experience management and engagement (7 years of food service engagement)
- Sales Tracking of daily-monthly-quarterly-annual trends to enhance engagement and promotional offerings
Interests
Box and Field Lacrosse player from 2011 to 2016
Midfield - The Hill Academy Intermediate Team - 2016
Selected player representing Team Canada U16 - Field Lacrosse - 10/01/15
Captain - Newmarket Redbirds Bantam Box Lacrosse Team - 2014/2015
Hockey player from 2008 to 2016
Captain - Newmarket Redmen AA Minor Bantam Hockey Team - 2014/2015
Active in fitness
Interests for a career revolve around business - specifically something entrepreneurial
Accomplishments
- Former national level lacrosse player, scouted to play at The Hill Academy for Junior Varsity lacrosse (They are recognized as the #1 private lacrosse school in the entire world)
- Successfully launched a cocktail bar for Metropolis Cafe. It was my first opportunity to spearhead a project of such magnitude and I delivered results flawlessly.
- Was elected as the captain for several high level competitive sports teams by my peers and coaches over many years in both hockey and lacrosse alike.
- Honor Roll Graduate - 95% average across 4 business courses
- CIT Course (CPR and High Five Safety certification)
- An experienced world traveler with volunteer experience abroad in Tanzania helping aid in orphanages and refurbishing neglected schools.
Timeline
Cafe Manger
Brew It Coffee Bar
02.2025 - Current
Barista, Operations Coordinator
Metropolis Mercantile + Cafe / The Cabin
01.2023 - 08.2024
Jr. Server/ Bartending
Hungry Brew Hops
03.2022 - 07.2022
Expeditor/ Bar Back/ Server Assistant
Cactus Club Cafe
08.2021 - 01.2022
Diploma - Business Management
Humber College
01.2021 - Current
Cashier
Walmart
04.2020 - 12.2020
Jr. Customer Service Representative
Zenan Glass
03.2020 - 04.2020
Customer service, stock replenishment
Longo's Supermarket
09.2019 - 01.2020
Customer service clerk, food preparation, cashier
Five Guys Restaurant
04.2018 - 07.2018
Factory/Assembly line
Interroll Canada Ltd
04.2017 - 06.2017
Grade 11/12 -
Newmarket High School
01.2017 - 01.2020
Factory/Assembly line
Interroll Canada Ltd
08.2016 - 08.2016
Camp Counsellor - children 9-13
The Town of Newmarket
03.2016 - 03.2016
Grade 10 - undefined
Hill Academy
01.2016 - 01.2017
CIT course - CPR and High Five certified
Town of Newmarket
08.2015 - Current
Grade 9 - undefined
Newmarket High School
01.2015 - 01.2016
Newspaper delivery
The Era Banner
08.2008 - 07.2009
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