Tristan Forster
Aurora,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
01.2016
- Various jobs at a local Ontario Basketball League tournament
Concierge
Prince George Hotel
06.2022 - 10.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted with luggage handling, valet services and concierge services.
Installation Assistant
Weather Seal Windows and Doors
06.2021 - 08.2021
- Followed all company guidelines regarding safety procedures when out in field.
- Worked with diverse types of weather and ground conditions.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Regularly lifted 45+ pounds while working in extreme weather conditions.
- Provided customers with excellent customer service in person when conducting consultations, answering questions and installing windows.
Counsellor
CDS Summer Camp
06.2015 - 07.2015
- Worked with children of varying age, interest, skill, and developmental levels.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Led groups of children safely through variety of camp activities.
- Encouraged team performance to increase camaraderie, trust and rapport.
Umpire
Aurora/King Baseball Association
05.2012 - 09.2014
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Explained and taught regulations and rules to players and coaches.
- Navigated difficult situations using effective communication and explanation of game rules.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
Education
Political Science
Saint Mary’s University
09.2021 - 02.2023
Management
The University of British Columbia
09.2018 - 10.2020
Blyth Academy
The Country Day School (CDS)
Skills
- Good Telephone Etiquette
- Problem-Solving
- Problem Resolution
- Flexible and Adaptable
- Basic Math
- Verbal Communication
- Critical Thinking
- Dependable and Responsible
Certification
- Ontario Smart Serve, 2019
- Bronze Cross Life Saving Society, 2016
- Standard First Aid with CPR-C, 2016
Accomplishments
- MSP (most sportsman like player) CDS Boys Jr. Volleyball team - 2011
- MVP - CDS Sr Men’s Baseball team - 2017
- First place in economic investment simulation in 2017 (grade 11)
References
References available upon request
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Concierge
Prince George Hotel
06.2022 - 10.2023
Political Science
Saint Mary’s University
09.2021 - 02.2023
Installation Assistant
Weather Seal Windows and Doors
06.2021 - 08.2021
Management
The University of British Columbia
09.2018 - 10.2020
01.2016
Counsellor
CDS Summer Camp
06.2015 - 07.2015
Umpire
Aurora/King Baseball Association
05.2012 - 09.2014
Blyth Academy
The Country Day School (CDS)
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