Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Languages
Timeline
Generic

Tristan Forster

Aurora,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

01.2016
  • Various jobs at a local Ontario Basketball League tournament

Concierge

Prince George Hotel
06.2022 - 10.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Assisted with luggage handling, valet services and concierge services.

Installation Assistant

Weather Seal Windows and Doors
06.2021 - 08.2021
  • Followed all company guidelines regarding safety procedures when out in field.
  • Worked with diverse types of weather and ground conditions.
  • Accurately took measurements and made calculations for precise cutting and fitting of material.
  • Regularly lifted 45+ pounds while working in extreme weather conditions.
  • Provided customers with excellent customer service in person when conducting consultations, answering questions and installing windows.

Counsellor

CDS Summer Camp
06.2015 - 07.2015
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Led groups of children safely through variety of camp activities.
  • Encouraged team performance to increase camaraderie, trust and rapport.

Umpire

Aurora/King Baseball Association
05.2012 - 09.2014
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Explained and taught regulations and rules to players and coaches.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.

Education

Political Science

Saint Mary’s University
09.2021 - 02.2023

Management

The University of British Columbia
09.2018 - 10.2020

Blyth Academy

The Country Day School (CDS)

Skills

  • Good Telephone Etiquette
  • Problem-Solving
  • Problem Resolution
  • Flexible and Adaptable
  • Basic Math
  • Verbal Communication
  • Critical Thinking
  • Dependable and Responsible

Certification

  • Ontario Smart Serve, 2019
  • Bronze Cross Life Saving Society, 2016
  • Standard First Aid with CPR-C, 2016

Accomplishments

  • MSP (most sportsman like player) CDS Boys Jr. Volleyball team - 2011
  • MVP - CDS Sr Men’s Baseball team - 2017
  • First place in economic investment simulation in 2017 (grade 11)

References

References available upon request

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Concierge

Prince George Hotel
06.2022 - 10.2023

Political Science

Saint Mary’s University
09.2021 - 02.2023

Installation Assistant

Weather Seal Windows and Doors
06.2021 - 08.2021

Management

The University of British Columbia
09.2018 - 10.2020

01.2016

Counsellor

CDS Summer Camp
06.2015 - 07.2015

Umpire

Aurora/King Baseball Association
05.2012 - 09.2014

Blyth Academy

The Country Day School (CDS)

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Tristan Forster