Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tristan Feldvari

Stonewall

Summary

Professional with strong background in logistics, fully prepared for role in warehousing and distribution. Proven ability to efficiently manage inventory, accurately fulfill orders, and maintain safe, organized work environment. Excellent at collaborating with team members and adapting to changing demands. Skilled in operating forklifts, managing stock, and using warehouse management systems. Reliable and results-driven, ensuring high standards of performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Manager of Operations

StoneWall Tire And Repair
02.2021 - 09.2023
  • Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
  • Advised customers on maintenance services, enhancing vehicle performance and customer satisfaction.
  • Managed service documentation, maintaining accurate records of repairs and customer interactions.
  • Collaborated with technicians to diagnose vehicle issues, streamlining communication between departments.
  • Implemented follow-up procedures for customer feedback, improving overall service quality and retention rates.
  • Trained new staff on service processes, fostering a knowledgeable team environment.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.

Automotive Service Advisor

McPhillips Toyota
01.2019 - 02.2021
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.

Automotive Service Advisor

Go Automotive Volkswagen
08.2017 - 01.2019
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Coordinated with parts department to determine availability of necessary components.
  • Investigated customer complaints to identify cause of malfunctions.
  • Advised customers on maintenance services, enhancing vehicle performance and customer satisfaction.

Order Picker

Dufresne Furniture & Appliances
02.2016 - 01.2018
  • Operated warehouse management system to track inventory and ensure accurate order fulfillment.
  • Selected and packed customer orders efficiently, adhering to quality standards and safety protocols.
  • Collaborated with team members to optimize picking processes, reducing order turnaround time.
  • Conducted regular inventory checks to maintain stock levels and prevent discrepancies.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.

Education

High School Diploma -

West Kildonan Collegiate
Winnipeg, MB

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Goal setting
  • Inventory management
  • Problem-solving
  • Safety procedures
  • Performance monitoring

Accomplishments

    Earned 3rd Place In The Volkswagen Tournament Of

    Dealer Excellence “ Award in 2020 for Service Excellence For Customer Service Skills. in Montreal, Canada

    Maintained a 189.63 Dollars per Work Order Avg. At Volkswagen. Excelled In Sales of Automotive Servicing

    Maintained a 97% Customer Service Index at All Dealerships - Including Bring Toyota from a 83% Avg to 97.3 avg Customer Service Index.

Timeline

Manager of Operations

StoneWall Tire And Repair
02.2021 - 09.2023

Automotive Service Advisor

McPhillips Toyota
01.2019 - 02.2021

Automotive Service Advisor

Go Automotive Volkswagen
08.2017 - 01.2019

Order Picker

Dufresne Furniture & Appliances
02.2016 - 01.2018

High School Diploma -

West Kildonan Collegiate

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Tristan Feldvari