Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tristan Epp

Etobicoke,ON

Summary

Organized and customer-focused Sales and Administrative Assistant with proven experience supporting sales operations and managing front-desk responsibilities in a small business environment. Skilled in handling customer inquiries, processing transactions, scheduling, and maintaining accurate records. Adept at multitasking, working independently, and ensuring smooth day-to-day office functions. Committed to delivering excellent service and contributing to team productivity and client satisfaction.

Overview

23
23
years of professional experience

Work History

Sales and Administrative Assistant

Knotty’s Woodwork
08.2013 - 06.2025
  • Oversaw daily office operations, ensuring smooth workflow and efficient use of resources to meet organizational goals.
  • Managed scheduling,travel arrangements,and correspondence for team members,streamlining communication and time management.
  • Managed front desk operations including answering phones,emails,greeting customers, and scheduling appointments.
  • Handled bill payments, maintained accurate financial records, organized receipts and documents for easy access and tracking.
  • Provided product knowledge and recommendations to customers.
  • Maintained clean and organized sales floor for optimal shopping environment.
  • Built relationships with customers to encourage repeat business.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted sales through email,phone, and in-person consultations,consistently converting leads into clients.

Sales Associate

Home Depot
07.2011 - 08.2013
  • Provided expert advice on color matching, application techniques, and product features to enhance customer satisfaction.
  • Maintained inventory accuracy by conducting regular stock checks and ensuring proper storage of paint supplies.
  • Trained new staff on product knowledge, sales techniques, and customer service best practices to improve team performance.
  • Developed promotional displays that increased visibility of featured products and drove sales during peak seasons.
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Delivered exceptional customer service to enhance shopping experience.

Support Worker

Harmony Centre for Community Living
06.2002 - 08.2004


  • Provided companionship and emotional support, enhancing quality of life for clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with daily living activities, running errands, and household chores.

Education

Personal Support Worker

Humber Institute of Technology And Advanced Learning
Toronto, ON
06-2011

High School Diploma -

Red Lake District High School
Red Lake, ON
06-2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Punctual and trustworthy
  • Strong interpersonal skills
  • Verbal and written communication
  • Positive and professional

Languages

English

Timeline

Sales and Administrative Assistant

Knotty’s Woodwork
08.2013 - 06.2025

Sales Associate

Home Depot
07.2011 - 08.2013

Support Worker

Harmony Centre for Community Living
06.2002 - 08.2004

Personal Support Worker

Humber Institute of Technology And Advanced Learning

High School Diploma -

Red Lake District High School

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