Summary
Overview
Work History
Education
Skills
Timeline
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Tristan Atigikyoak

Yellowknife,NT

Summary

Results-driven operations assistant with a strong background in customer service and event coordination at Quality Inn & Suites. Adept in contract management and health compliance, enhancing guest satisfaction, and operational efficiency. Recognized for effective communication and problem-solving skills, ensuring seamless event execution.

Overview

6
6
years of professional experience

Work History

Operations Assistant

Quality Inn & Suites
Yellowknife, Northwest Territories
09.2022 - Current
  • Coordinated event logistics, ensuring compliance with health and safety standards.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Created group reservations for larger and smaller events in accordance with hotel procedures.
  • Managed front desk operations, including the guest check-in and check-out process.
  • Created contracts and managed vendors and partners for all banquet events.
  • Communicate all banquet event order changes to staff, catering company services, and any other affected departments. Coordinate with the banquet staff, the set-ups, changes, and time schedule for all functions.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Dishwasher /Kitchen Prep Cook

The Monkey Tree
Yellowknife, Northwest Territories
06.2022 - 10.2022
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Ensured timely availability of clean dishes for various meal services.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders.

Customer Service Manager /Cash Office Associate

Walmart
Yellowknife, Northwest Territories
05.2019 - 05.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Prepared reports summarizing account activity for management review.
  • Maintained accurate records of daily transactions and deposits.
  • Identified suspicious activities or irregularities and reported to management immediately.
  • Organized cash movements between offices and to or from banks.
  • Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
  • Tracked daily cash differences, compiled reports, and compared past data to find causes.
  • Balanced cash drawers and prepared financial reports to reflect daily sales.

Education

Ecole Sir John Franklin High School
Yellowknife

Skills

  • Event management
  • Vendor coordination
  • Health compliance
  • Guest relations
  • Team leadership

Timeline

Operations Assistant

Quality Inn & Suites
09.2022 - Current

Dishwasher /Kitchen Prep Cook

The Monkey Tree
06.2022 - 10.2022

Customer Service Manager /Cash Office Associate

Walmart
05.2019 - 05.2022

Ecole Sir John Franklin High School

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Tristan Atigikyoak