Trishla Tiwari
Surrey,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Team Leader
UPFUNDS RAISING
01.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
Administrative Officer
Indus Foods
04.2020 - 11.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Increased customer service success rates by quickly resolving issues.
Administrative Assistant
HAPPY SMILES (SUPERSPECIALITY DENTAL CLINIC)
04.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Administrative Assistant
TECHOL LUBRICANTS
01.2015 - 02.2018
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Created and updated records and files to maintain document compliance.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
Education
MBA - GENERAL
UNIVERSITY CANADA WEST
Vancouver, BC2024
Business Admin - Administration
BRIGHTON COLLEGE
LONDON,UK2014
Medical Office Assistant
Sheridan Institute of Skill Development Training
Mumbai2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Work Planning and Prioritization
- Documentation And Reporting
- Overseeing Daily Activities
- Client Support
- Cash Handling
- Account Management
- SOP Adherence
- Multitasking
- Organizational Skills
- Idea Development and Brainstorming
- Data Analysis
Languages
English
Full Professional
Timeline
Team Leader
UPFUNDS RAISING
01.2023 - Current
Administrative Officer
Indus Foods
04.2020 - 11.2022
Administrative Assistant
HAPPY SMILES (SUPERSPECIALITY DENTAL CLINIC)
04.2018 - 03.2020
Administrative Assistant
TECHOL LUBRICANTS
01.2015 - 02.2018
MBA - GENERAL
UNIVERSITY CANADA WEST
Business Admin - Administration
BRIGHTON COLLEGE
Medical Office Assistant
Sheridan Institute of Skill Development Training
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