Trisha Wymer
Camarillo
Summary
Dynamic professional with extensive experience at Caliber Collision, excelling in relationship management and financial oversight. Proven track record of enhancing team morale and driving profitability through effective leadership and conflict resolution. Adept at creating impactful customer engagement strategies, ensuring satisfaction and loyalty in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
Westlake Village
01.2019 - Current
- Proficient at accurately identifying damage, creating a full estimate based on DRP guidelines.
- Excel in managing customer expectations by explaining necessary repairs and continually informing them on progress.
- Manage cycle time through part searches in order to fully equip technicians.
General Manager
Caliber Collision
San Luis Obispo
01.2019 - Current
- Through sales expansion, labor controls and gross profitability, improved and held a consistent EBITDA.
- Established relationships and accountability with team members through team engagement and one-on-one counselling, greatly improving overall team moral.
- Due to small shop environment, embraced new responsibilities for work centers such as parts management, production and Service Advising.
Office Administrator
Caliber Collision
Simi Valley
01.2019 - Current
- Proficient in accounts receivable and accounts payable hitting Caliber based goals executing and achieving weekly and monthly reports.
- Onboarded all new hires and provide a thorough onboarding process.
- First impression for all customers making them feel at ease during a stressful situation.
- Became the right hand to the General Manager handling all the shops administrative needs.
Restaurant Manager
Lazy Dog
Thousand Oaks
01.2017 - 01.2019
- Created schedules based on the needs of the business.
- In charge of rolling out major food and beverages seasonal menu changes.
- Hired, trained and supervised 30 plus FOH team members.
- Oversaw guest satisfaction to ensure repeat business.
Operating Partner
PF Changs
Burbank
01.2009 - 01.2017
- Promoted over 7 years from Hostess to General Manager.
- Supervised and trained staff and resolved staff conflicts.
- In charge of daily P&L and labor reports.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled in-person guest complaints improving overall customer satisfaction.
Team Leader
Target
Thousand Oaks
01.2006 - 01.2009
- Recognized for leadership attributes and promoted to Team Leader, youngest in the district.
- Supervised a team of 10 team members during business hours ensuring my department was efficiently and effectively run.
Skills
- Relationship management
- Customer engagement
- Team collaboration
- Pressure resilience
- Conflict resolution
- Financial oversight
- Self-directed learning
- Human resources expertise
- Accountability and integrity
Caliber Certifications
- I-CAR
- Proficient in CCC and Mitchell Connect
Certification
- I-Car
I-CAR certification is a training and certification program for auto collision repair professionals, established by the Inter-Industry Conference on Auto Collision Repair to ensure technicians have the skills for safe, quality repairs. This requires all roles in a repair shop to complete rigorous, ongoing training in areas like structural and non-structural repair, and refinishing. This certification indicates a commitment to using the latest repair techniques and technologies, ultimately benefiting the consumer.
- BMW repair certification
BMW repair certification is a credential earned through specialized training that demonstrates a technician's expertise in repairing and maintaining BMW vehicles. Programs like the BMW STEP (Service Technician Education Program) provide hands-on training with actual BMW cars and teach students to use BMW diagnostic systems, repair instructions, and special tools to achieve certified status, often at a Level III technician level.
Timeline
Service Advisor
Caliber Collision
01.2019 - Current
General Manager
Caliber Collision
01.2019 - Current
Office Administrator
Caliber Collision
01.2019 - Current
Restaurant Manager
Lazy Dog
01.2017 - 01.2019
Operating Partner
PF Changs
01.2009 - 01.2017
Team Leader
Target
01.2006 - 01.2009