Trisha Willett
Midland,ON
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Moms Family Restaurant
03.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender Shift Manager
Canadian Maple Pub
05.2019 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Bartender/Server
Flynn's Irish Pub
11.2017 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associate of Applied Science - Emergency Communications
Georgian College of Applied Arts And Technology
Barrie, ON11.2006
Associate of Science - Law And Justice
Georgian College of Applied Arts And Technology
Barrie, ON05.2005
Skills
- Strong Work Ethic
- Exceptional customer service
- Sales expertise
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Memory retention
- Cleanliness standards
- High-volume dining
- Service prioritization
- Menu Memorization
Languages
English
Timeline
Server
Moms Family Restaurant
03.2021 - 12.2023
Bartender Shift Manager
Canadian Maple Pub
05.2019 - 11.2022
Bartender/Server
Flynn's Irish Pub
11.2017 - 02.2020
Associate of Applied Science - Emergency Communications
Georgian College of Applied Arts And Technology
Associate of Science - Law And Justice
Georgian College of Applied Arts And Technology
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