Trisha Samuels
Montreal,QC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customised solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
US Tool Group
Montréal, QC
04.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Delivery Driver
RecordXpress a division of StorageVault Canada Inc.
Etobicoke, ON
06.2022 - 09.2022
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Delivery Driver
UPS
Montréal, QC
10.2020 - 03.2022
- I inspect my van every morning for insurance process.
- Make all deliveries or express drop off on time.
- I work at an fast pace but very careful.
- I am able to drive and work in good or bad weather.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
Truck Driver
AMJ Campbell
Montréal, QC
04.2021 - 10.2021
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Reduced fuel consumption by implementing efficient driving routes.
- Operated with safety and skill to avoid accidents and delays.
Security Officer
Paragon Security
Toronto, ON
03.2018 - 06.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
VP
VP protection Inc
Toronto, ON
01.2018 - 03.2018
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified opportunities to improve business process flows and productivity.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Skills
- Customer service
- Microsoft Excel
- Product knowledge
- Computer proficiency
- Order processing
Timeline
Customer Service Representative
US Tool Group
04.2023 - 08.2024
Delivery Driver
RecordXpress a division of StorageVault Canada Inc.
06.2022 - 09.2022
Truck Driver
AMJ Campbell
04.2021 - 10.2021
Delivery Driver
UPS
10.2020 - 03.2022
Security Officer
Paragon Security
03.2018 - 06.2020
VP
VP protection Inc
01.2018 - 03.2018
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