Summary
Overview
Work History
Skills
Timeline
Generic

Trisha Samuels

Montreal,QC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customised solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

US Tool Group
Montréal, QC
04.2023 - 08.2024
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Delivery Driver

RecordXpress a division of StorageVault Canada Inc.
Etobicoke, ON
06.2022 - 09.2022
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Delivery Driver

UPS
Montréal, QC
10.2020 - 03.2022
  • I inspect my van every morning for insurance process.
  • Make all deliveries or express drop off on time.
  • I work at an fast pace but very careful.
  • I am able to drive and work in good or bad weather.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Truck Driver

AMJ Campbell
Montréal, QC
04.2021 - 10.2021
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Reduced fuel consumption by implementing efficient driving routes.
  • Operated with safety and skill to avoid accidents and delays.

Security Officer

Paragon Security
Toronto, ON
03.2018 - 06.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

VP

VP protection Inc
Toronto, ON
01.2018 - 03.2018
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Identified opportunities to improve business process flows and productivity.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

Skills

  • Customer service
  • Microsoft Excel
  • Product knowledge
  • Computer proficiency
  • Order processing

Timeline

Customer Service Representative

US Tool Group
04.2023 - 08.2024

Delivery Driver

RecordXpress a division of StorageVault Canada Inc.
06.2022 - 09.2022

Truck Driver

AMJ Campbell
04.2021 - 10.2021

Delivery Driver

UPS
10.2020 - 03.2022

Security Officer

Paragon Security
03.2018 - 06.2020

VP

VP protection Inc
01.2018 - 03.2018
Trisha Samuels