Trisha Persaud
Markham,ON
Summary
Strong background in administrative support and operations management. Skilled in inventory control, vendor relations, and customer service, ensuring smooth store functions. Highly focused on team collaboration and achieving results, adaptable to changing needs. Trusted for reliability, problem-solving abilities, and strong communication skills.
Overview
11
11
years of professional experience
Work History
Administration Manager
O2 Jewellers
10.2020 - Current
- Supervising a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managing budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Utilizing effective filing systems that streamline document retrieval, increasing efficiency within the workplace.
- Collaborating with other departments to achieve consistent processes and maximize efficiency of resources.
- Learning and applying preferred methods for scheduling, purchasing, and problem-solving.
- Preparing reports on departmental performance for management, enabling informed decision-making and strategic planning efforts.
Sales Associate-Cashier
Soft Moc
03.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate-Cashier
Urban Planet
11.2017 - 02.2018
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
File Clerk
Morrison Hershfield
05.2013 - 08.2015
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Monitored and updated filing systems to meet organization standards.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
Education
High School Diploma -
Dunbarton High School
Pickering06-2013
Skills
- Analytical Thinking
- Time Management
- Strategic Planning
- Workflow Planning
- Critical Thinking
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Cash Register Operation
- Phone Etiquette
- Conflict Resolution
- POS System Operation
- Policy and Procedure Adherence
- Product Recommendations
- Suggestive Selling
- Complaint Management
Languages
English
Full Professional
Interests
- Volunteer Work
- Dancing
- Interior Design
- Cooking
- Music
- Fashion
Timeline
Administration Manager
O2 Jewellers
10.2020 - Current
Sales Associate-Cashier
Soft Moc
03.2018 - 09.2020
Sales Associate-Cashier
Urban Planet
11.2017 - 02.2018
File Clerk
Morrison Hershfield
05.2013 - 08.2015
High School Diploma -
Dunbarton High School
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