Trisha Patel
Brampton,ON
Summary
Motivated Senior Immigration Officer adept at reviewing immigration applications and screening and interviewing people.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Senior Immigration Officer
Immigration, Refugees And Citizenship Canada
12.2023 - Current
- Successfully completed SIO training program
- Able to assess and identify refugee applications which require further investigation.
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Correspond with stakeholders (IRB, CBSA, CSIS)
Immigration Officer, Application for Permanent Residence Unit (APR)
Immigration, Refugees and Citizenship Canada
07.2021 - 12.2023
- Processed and made decisions on complex Family Class - In Land Spousal/Common-Law Partner Sponsorship Applications
- Processed and made decisions on Permanent Resident applications for Parents/Grandparents Sponsorship Program
- Assessed Criminality on applications and made decision on their admissibility’s
- Designated Notary for IRCC
- Assessed Security and Permanent Resident applications
- Processed and made decisions on Travel Loans for permanent residents who are unable to pay for the family to travel to Canada
- Partner Notification Program
- Secret Clearance.
Acting Supervisor, Application for Permanent Residence Unit (APR)
Immigration, Refugees and Citizenship Canada
05.2022 - 07.2022
- Track Attendance
- Monitor Leave Requests and overtime
- Assign work
- Conduct Team Meetings
- Report Stats to Management.
General Support Clerk, Client Service Investigation Unit (CSI)
Immigration, Refugees and Citizenship Canada
03.2016 - 06.2021
- Responsible for scheduling Permanent Resident Interviews
- Created, verified and updated information on GCMS and NCMS
- Utilized Microsoft applications daily (excel, word, outlook)
- File creation and management
- Awarded Director General Award.
Acting Case Processing Agent, Client Service Investigation Unit (CSI)
Immigration, Refugees and Citizenship Canada
05.2018 - 08.2018
- Conducted Permanent Resident interviews
- Approved and Refused Temporary Resident applications (VR, WP and SP)
- Made decisions applying regulations, legislation, policies and procedures
- Worked with Access to Information Act and Privacy Act
- Communicated with International Mission offices regarding overseas dependents
- Created, verified and updated information on GCMS and NCMS
- Worked with General public face to face.
Acting Administrative Executive Assistant to Director, GTA Immigration
Department of Citizenship and Immigration Canada
11.2015 - 03.2016
- Provide administrative support to the Director and other members of the management team
- Coordinated and ensured completeness of all documents and forms requiring the signature of the Director
- Recorded and drafted minutes of meetings
- Created Excel spreadsheets for organizational purposes for Management
- Prepared staffing requests
- Managed Directors calendar.
General Support Clerk, Reviews and Interventions
Department of Citizenship and Immigration Canada
11.2014 - 03.2016
- Responsible for receiving all in-coming mail for the department
- Inputting the received documents into the National Case Management System (NCMS)
- Assisted in filtering and categorizing data on a Daily Assignment Report
- Correspond with Canadian Border Services Agency and other Citizenship and Immigration Offices across Canada.
Acting Administrative Assistant, Review and Interventions
Department of Citizenship and Immigration Canada
09.2015 - 11.2015
- Provide administrative support to the Director and other members of the management team
- Coordinated and ensured completeness of all documents and forms requiring the signature of the Director
- Recorded and drafted minutes of meetings
- Administered petty cash and other budgetary functions
- Reconciled BMO statement with purchase logs and receipts
- Created Excel spreadsheets for organizational purposes for Management
- Assist in creating Standards of Practises for daily tasks
- Responsible for departmental procurement.
Senior Operations Representative, Client Services
Citi Global Transaction Services
02.2013 - 11.2014
- Member of the Report and Resolution Team, responsible for generating reports for all fund companies, standard and customized
- Responsible for organizing the takeover of several tasks from other departments
- Report weekly to Picton Mahoney head office regarding outstanding documentation regarding agreements on accounts
- Conduct meetings with fund company head offices and with the team
- Assist the Call Center with account changes that the client service representatives are not allowed to make themselves
- Created a reception information booklet for the Citi receptionist
- Created a standard for a report script
- Organize mass mail outs to clients regarding their accounts
- Member of the Social Committee, organized and participated in various social events for the CS Department and raised money for future events and for charitable donation.
Client Service Representative, Client Services
Citi Global Transaction Services
11.2009 - 02.2013
- Provided customer service for several fund companies (ie
- AGF, Primerica, ROI, EDG)
- Former member of the “Presidents Club” which serviced High Profile Advisors, AGF Sales inquiries, Harmony clients and Edgepoint clients
- Provided client account information to financial advisors
- Provided statements and tax receipts for clients
- Required to have general knowledge of Canadian Revenue Agency guidelines for tax reporting regarding RRSPs, TFSA, RESPs and Locked in accounts
- Used Microsoft Excel and Word for day to day tasks
- Member of the Social Committee, organized and participated in various social events.
Registered Massage Therapist
Donato Salon & Spa
10.2008 - 11.2009
- Delivered assessment and therapeutic treatment that assist the Client in reaching a desired health outcome
- Obtained and kept an overview or profile of the client's state of being and health history and discussed any problem areas that may contraindicate massage
- Kept accurate and up-to-date records regarding a client's condition before and after massage therapy session in cases of a client being treated for a specific condition
- Consulted patients on the importance of proper body mechanics and ergonomics at work
- Process complex assessment forms for the client so that they may submit it to Insurance companies to receive benefits for the service that was provided for them
- When processing claims for Motor Vehicle Accidents I was also required to create a detailed treatment plan for the client
- This would act as a detailed account in the event that the insurance company chose to further investigate the claim in the future.
Registered Massage Therapist
Canadian Body Works Therapy
11.2005 - 11.2008
- Delivered assessment and therapeutic treatment that assist the Client in reaching a desired health outcome
- Obtained and kept an overview or profile of the client's state of being and health history and discussed any problem areas that may contraindicate massage
- Kept accurate and up-to-date records regarding a client's condition before and after massage therapy session in cases of a client being treated for a specific condition
- Consulted patients on the importance of proper body mechanics and ergonomics at work
- Process complex assessment forms for the client so that they may submit it to Insurance companies to receive benefits for the service that was provided for them
- When processing claims for Motor Vehicle Accidents I was also required to create a detailed treatment plan for the client
- This would act as a detailed account in the event that the insurance company chose to further investigate the claim in the future.
Education
Graduated -
Canadian College of Massage And Hydrotherapy
06.2005
Ontario Secondary School Diploma (O.S.S.D) -
Applewood Heights Secondary School
06.2002
Skills
- Sound Decision Making
- Extensive experience in using Microsoft Office programs such as Excel, Word, Outlook and Access
- Proficient in computer based programs for Citizenship and Immigration (ie GCMS, NCMS and GCDOCs)
- Extensive knowledge of Immigration and Refugee Protection Act (IRPA) and Immigration and Refugee Protection Regulations (IRPR)
- Strong interpersonal, telephone communication and organizational skills
- Customer service
- Government policy regulations
- Analytical Thinking
- Computer Skills
References
Available upon request
Timeline
Senior Immigration Officer
Immigration, Refugees And Citizenship Canada
12.2023 - Current
Acting Supervisor, Application for Permanent Residence Unit (APR)
Immigration, Refugees and Citizenship Canada
05.2022 - 07.2022
Immigration Officer, Application for Permanent Residence Unit (APR)
Immigration, Refugees and Citizenship Canada
07.2021 - 12.2023
Acting Case Processing Agent, Client Service Investigation Unit (CSI)
Immigration, Refugees and Citizenship Canada
05.2018 - 08.2018
General Support Clerk, Client Service Investigation Unit (CSI)
Immigration, Refugees and Citizenship Canada
03.2016 - 06.2021
Acting Administrative Executive Assistant to Director, GTA Immigration
Department of Citizenship and Immigration Canada
11.2015 - 03.2016
Acting Administrative Assistant, Review and Interventions
Department of Citizenship and Immigration Canada
09.2015 - 11.2015
General Support Clerk, Reviews and Interventions
Department of Citizenship and Immigration Canada
11.2014 - 03.2016
Senior Operations Representative, Client Services
Citi Global Transaction Services
02.2013 - 11.2014
Client Service Representative, Client Services
Citi Global Transaction Services
11.2009 - 02.2013
Registered Massage Therapist
Donato Salon & Spa
10.2008 - 11.2009
Registered Massage Therapist
Canadian Body Works Therapy
11.2005 - 11.2008
Graduated -
Canadian College of Massage And Hydrotherapy
Ontario Secondary School Diploma (O.S.S.D) -
Applewood Heights Secondary School
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