Trisha Olalia Ines
Airdrie,Canada
Summary
Dedicated and accomplished Medical Office Manager with a proven track record of effectively overseeing administrative operations in healthcare settings. Seeking a challenging position where my skills in office management, communication, and healthcare administration can contribute to the success of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Olive Medical
06.2018 - Current
- Efficiently managed daily tasks such as recalls, linking documents and referrals, and ensuring timely patient follow-ups and appointments.
- Prepared billing reports, contributing to enhanced production and collection processes.
- Assisted accounting by managing accounts receivables and tracking clinic expenses.
- Oversaw front reception and medical office assistant, ensuring smooth daily operations. Filling in for duties when required.
- Fostered effective communication with extended health teams, serving as a primary point of contact.
- Processed Immigration Medical Exams in compliance with regulatory standards.
- Handled medical and office supply inventory, optimizing procurement processes.
- Managed insurance and lawyer requests, third-party, and private billings.
- Contributed to marketing efforts by creating visual designs for promotional materials.
- Managed office website using Squarespace, ensuring updated and professional online presence.
- Scheduling of doctors and staff, vacation requests.
- Preparing reports for medical director, providing insights, and connecting all necessary dots to facilitate seamless operation of clinic.
- Ensuring that operations continue to run smoothly even in absence of manager, contributing to clinic's stability and reliability.
- Maintaining efficiency and effectiveness of medical practice, providing essential support for both day-to-day activities and long-term strategic planning.
- Coordinated office events, seminars, and meetings for both staff and clients.
Medical Office Assistant
EvolveWell Integrative Medical Clinic
05.2018 - 03.2019
- Coordinated patient scheduling, arrival and completing visits, and taking payments for billing and products.
- Directed patients to exam rooms and prepared for physician examinations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 3-physician, scheduling appointments, and handling patient inquiries
Medical Office Assistant /Assistant Branch Manager
Prime Health Care Medical Clinic
10.2014 - 09.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, completing visits and payments for billing.
- Handled and assisted multiple physicians with front and back duties independently.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, linking, scanning and faxing documents, and sending out referrals to specialists.
Guest Service Agent
Intercontinental Hotels Group, Holiday Inn
05.2014 - 10.2014
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Collaborated with team members to handle guests' requirements with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Count back at beginning and end of shift and process and record all payments.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guests may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over the phone and through email, recording guest information using OPERA computer system and verifying details.
Education
Open Studies - Practical Nurse Program
Bow Valley College
Calgary, AB04.2020
Diploma - New Media Production And Design
Southern Alberta Institute of Technology, SAIT
Calgary, AB06.2019
High School Diploma -
Bishop McNally High School
Calgary, AB06.2011
Skills
Soft Skills
- Office Management
- Communication
- Billing and Collections
- Administrative Functions
- Event Coordination
- Marketing Design
- Patient Care Coordination
- Time Management
- Multitasking
- Organization
General Skills
- TELUS Health Collaborative Health Record (CHR)
- TELUS Health Wolf EMR
- Alberta Netcare Portal
- e-Medical
- Payworks
- Google Suite
- Microsoft Office
- Adobe Creative Suite
Certification
- CPR/AED Level C, Canadian Red Cross - Oct 2022 - Oct 2025
Timeline
Office Manager
Olive Medical
06.2018 - Current
Medical Office Assistant
EvolveWell Integrative Medical Clinic
05.2018 - 03.2019
Medical Office Assistant /Assistant Branch Manager
Prime Health Care Medical Clinic
10.2014 - 09.2016
Guest Service Agent
Intercontinental Hotels Group, Holiday Inn
05.2014 - 10.2014
Open Studies - Practical Nurse Program
Bow Valley College
Diploma - New Media Production And Design
Southern Alberta Institute of Technology, SAIT
High School Diploma -
Bishop McNally High School
- CPR/AED Level C, Canadian Red Cross - Oct 2022 - Oct 2025
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