Trisha Naik
Kitchener,Canada
Summary
Experienced Customer Associate with a deep knowledge of cosmetic products and excellent customer service skills. Able to organize merchandise displays effectively and maintain payment processing accuracy. Accomplished Inbound Customer Service Representative with a talent for resolving customer issues efficiently and educating them on new products or services. Possesses exceptional communication, problem-solving, and multitasking abilities. Skilled Machine Operator with a dedication to safety and adherence to all protocols. Proficient in equipment maintenance, material processing, and industrial cart operation. Demonstrates keen organizational skills and attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Associate
Walmart
Kitchener, ON
07.2024 - Current
- Performed daily opening and closing procedures such as counting money in the register drawer and reconciling receipts
- Organized merchandise displays to attract customers, creating effective visual presentation of cosmetics
- Developed deep knowledge base of cosmetic products through continual research of new releases from various brands
- Followed company policies when it came to stocking shelves according to established guidelines
- Greeted customers and ascertained what each customer wanted and needed
Inbound Customer Service Representative
Io solutions
Kitchener, ON
08.2023 - 08.2024
- Resolved customer issues efficiently and effectively while maintaining a positive attitude
- Demonstrated strong communication skills while interacting with customers via phone, email, and chat
- Maintained comprehensive knowledge of products and services offered by the company
- Educated customers on new features or enhancements that would benefit them most
- Utilized problem-solving skills to identify root causes of customer issues and develop innovative solutions
- Tracked customer calls using a computer system; entered accurate data into database systems
- Learned company policies, rules and performance requirements to achieve successful calling metrics
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
Machine Operator
Septodont
Cambridge, ON
08.2022 - 08.2023
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols
- Cleaned equipment and work area before, during, and after shift to promote sanitation
- Communicated effectively with supervisors regarding daily operations and job progress
- Adjusted settings on machines as needed for different materials being processed
- Loaded and unloaded materials onto machines and adjusted settings accordingly
- Maintained daily production reports and machine log books
- Identified potential safety hazards related to machinery operation and reported them promptly
- Operated industrial carts and forklifts for lifting, moving, and transporting materials
- Maintained equipment in operating condition by performing preventive maintenance and repair
Packager
Qpharm
Cambridge, ON
05.2023 - 07.2023
- Established good working relationships with co-workers through open communication and collaboration when needed
- Handled packaged material safely to avoid damage
- Inspected finished packages for correct labeling and product codes prior to shipment
- Loaded, unloaded and stacked materials using established procedures to meet production schedule
- Operated pallet jacks, forklifts, shrink wrappers and tape machines for various jobs within department
- Performed routine maintenance on machinery lubricating and cleaning parts to maintain optimal performance levels
- Inspected products and removed defective items from conveyor line
- Carefully inspected each package before shipment to ensure quality control standards were met
Education
Master Of Science (M.Sc.) - Pharmaceutical Chemistry
Uka Tarsadia University
Surat, Gujarat06.2018
Skills
- Customer Service
- Multitasking Abilities
- Organizational Skills
- Color Matching
- Product Knowledge
- Payment Processing
- Problem Solving
- Attention to Detail
- Sales Techniques
- Time Management
- Meeting Sales Goals
- Written Communication
- Microsoft applications proficiency
- Documentation And Reporting
Timeline
Customer Associate
Walmart
07.2024 - Current
Inbound Customer Service Representative
Io solutions
08.2023 - 08.2024
Packager
Qpharm
05.2023 - 07.2023
Machine Operator
Septodont
08.2022 - 08.2023
Master Of Science (M.Sc.) - Pharmaceutical Chemistry
Uka Tarsadia University