Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Trisha Mazzuca

Capreol,ON

Summary

With 27 years of experience in high traffic Chiropractic Administration, known for strong communication skills, organizational abilities, and keen attention to detail. Foreseeing problematic situations and implementing both short term and long term solutions. A collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, administrative support, ensuring a smooth daily operation of all departments. Relatability, reliability and fostering a supportive environment for staff, patients, and practitioners is something I wear with pride.

Overview

27
27
years of professional experience

Work History

Chiropractic Administration Manager

Dr. Todd E Mazzuca Chiro Prof Corp
11.1999 - Current
  • Assessed processes and procedures, complying with Chiropractic Association relations, OHIP Guidelines, and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Implemented processes for managing patient flow, minimizing wait times while maintaining high-quality care standards.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, patients, and staff.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Managed 3 clinics at a time with 4-5 employees and 1-3 physicians per location.

Front Desk Manager

Lasalle Family Chiropractic Clinic
11.1998 - 11.1999
  • Responded to inquiries regarding patients concerns and inquiries.
  • Handled tasks and responsibilities at front desk during periods of understaffing and holidays.
  • Handled high-volume, multi-line phone system calls resolving inquiries while maintaining excellent customer service standards.
  • Input of patient insurance, demographic, and health history.

Education

No Degree -

Carleton University
Ottawa, ON

Accounting And Finance

Capreol High School
Capreol, On
01-1996

Skills

  • Clinical practice administration
  • Proficient in resolving disputes
  • Meticulous attention to specifics
  • Effective multitasking
  • Patient information processing
  • Problem-solving skills
  • Proficient in influencing communication
  • Effective prioritization
  • Excellent communication written and verbal
  • Experienced with Microsoft Office applications
  • Chiropractic terminology
  • Patient relations
  • Records management
  • Assertiveness

Languages

English
Native or Bilingual

Timeline

Chiropractic Administration Manager

Dr. Todd E Mazzuca Chiro Prof Corp
11.1999 - Current

Front Desk Manager

Lasalle Family Chiropractic Clinic
11.1998 - 11.1999

No Degree -

Carleton University

Accounting And Finance

Capreol High School

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Trisha Mazzuca