Trisha Huber
El Cajon
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
1999
1999
years of post-secondary education
Work History
Manager
Salvation Army Thrift Store
San Diego
05.2022 - Current
- Supervised daily operations and staff at the Salvation Army Thrift Store.
- Managed inventory processes to ensure accurate stock levels and organization.
- Trained and mentored new employees on store policies and procedures.
- Oversaw visual merchandising to create an inviting shopping environment.
- Developed strategies to enhance customer service and engagement in-store.
- Implemented safety protocols to ensure a secure workplace for staff and customers.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
Education
Garfield
San Diego, CASome College (No Degree) - Computational Science
San Diego Mesa College
San Diego, CASkills
- Inventory management
- Visual merchandising
- Customer engagement
- Safety compliance
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Manager
Salvation Army Thrift Store
05.2022 - Current
Garfield
Some College (No Degree) - Computational Science
San Diego Mesa College