Trisha Healey
REGINA,Saskatchewan
Summary
Reliable employee seeking part-time position. Offering excellent communication and good judgment. Offering creative and fresh approaches to everyday needs.
Overview
13
13
years of professional experience
Work History
Stores Inventory
GATX Rail
12.2016 - 07.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Maintained fueled and fully operational equipment to jump on project requirements and keep teams on tight schedules.
- Moved equipment between job locations using heavy equipment.
Customer Account Specialist
Fastenal
09.2013 - 10.2016
- Evaluated customers' potential needs to make appropriate recommendations.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Use company software to keep accurate records pertaining to inventory and account notes.
- Communicated with approximately 20 clients daily to understand needs and explain product value.
- Collected and analyzed data to learn more about consumer behavior.
- Secured on-time payments and collected on delinquent accounts.
- Negotiated contracts and closed on 15 agreements to maximize profits, boosting sales over 200% in 2 years.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Placed new customer orders and scheduled appointments.
- Prospected for new customers in target areas or demographics to bring in new business.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Supported key promotions by contacting established and potential customers to discuss offerings.
Store Manager
Shell Canada
10.2000 - 08.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Hired, trained and supervised retail team members.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
Certification - Dog Training
Penn Foster
Arizona01.2023
High School Diploma -
Thom Collegiate
Regina, SK06.2003
Skills
- Inventory Pricing
- Manage Inventory
- Contract Negotiation
- Customer Needs Assessments
- Injury Prevention
- Records Maintenance
- Machine Operations
- Safety Audit
Timeline
Stores Inventory
GATX Rail
12.2016 - 07.2017
Customer Account Specialist
Fastenal
09.2013 - 10.2016
Store Manager
Shell Canada
10.2000 - 08.2009
Certification - Dog Training
Penn Foster
High School Diploma -
Thom Collegiate
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