TRISHA HARRISON
Welland,Canada
Summary
Dynamic customer service professional with extensive experience at ACCENTURE BPO, adept at resolving inquiries and enhancing customer satisfaction. Skilled in billing assistance and proficient with SAP systems, I excel in problem-solving and effective communication, ensuring a seamless customer experience while maintaining accurate records. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Presto
11.2024 - Current
- Resolved customer inquiries using company knowledge base and resources.
- Processed orders efficiently while maintaining accurate records in systems.
Customer Service Agent
ACCENTURE BPO
10.2010 - Current
- Assisting the enbridge customer with billing, service, emergency, collections, customer care
Hiring Assistant
FACEBOOK- ACCENTURE
10.2022 - 03.2023
- Assisted with the hiring of applicants
CERB Assistant
GOVERNMENT OF CANADA
09.2020 - 11.2022
- Assisting in helping Canadian citizens apply for the cerb benefit during the pandemic
Quarantine Caller
GOVERNMENT OF CANADA
09.2020 - 10.2022
- During the covid 19 pandemic I was responsible for calling travelers to ensure they were in quarantine during the pandemic on behalf of public health
Education
High school -
St. Johns Adult Learning
01.2007
Highschool -
Denis Morris Highschool
St. Catharines, ON01.1992
Skills
- Proficient with sap systems
- Customer inquiry resolution
- Record keeping
- Billing assistance
- System navigation
- Service adaptation
- Customer relationship management
- Problem solving
- Time management
- Effective communication
- Critical thinking
- Call center experience
- Professional telephone demeanor
- Conflict resolution
- Empathy and patience
- Microsoft Word
- Microsoft office
- Soft skills
- Customer care
Home
905-735-7143
Personal Information
Total Experience: 13+ years in a call center environment.
Timeline
Customer Service Representative
Presto
11.2024 - Current
Hiring Assistant
FACEBOOK- ACCENTURE
10.2022 - 03.2023
CERB Assistant
GOVERNMENT OF CANADA
09.2020 - 11.2022
Quarantine Caller
GOVERNMENT OF CANADA
09.2020 - 10.2022
Customer Service Agent
ACCENTURE BPO
10.2010 - Current
High school -
St. Johns Adult Learning
Highschool -
Denis Morris Highschool