Trisha Favre
Port Coquitlam,Canada
Summary
As a empathetic and dedicated professional with extensive experience and knowledge in scheduling and public-facing roles. I am committed to contributing meaningfully to the Fraser Health team by ensuring efficient, timely, and accurate scheduling processes. I will bring a strong work ethic, attention to detail, and excellent interpersonal skills to support both internal teams and the public with professionalism and care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Care Specialist
DesignerCookies Bakery Corp.
09.2021 - Current
- Delivers exceptional client service through effective communication and problem-solving skills.
- Manages client inquiries and ensuring timely and accurate responses.
- Responsible for invoicing clients and overseeing production of orders from start to finish.
- Participates in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrates empathy towards clients situations while maintaining professional boundaries and adhering to company policies.
- Establishes trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
Coordinator, BCIT Alumni Relations & Annual Giving
British Columbia Institute of Technology
10.2010 - 07.2018
- Works with student clubs on events and activities raising funds for BCIT
- Coordinates annual giving initiatives including: donor events, donor reports, donor and stewardship correspondence
- Develops and implements short and long-term stewardship and donor relationship strategies
- Ensures annual plans encompass all communications such as print, on-line, e-communications and events
- Managed new hires and scheduling of Alumni Calling Campaign
Production Coordinator
PAPERNY FILMS INC.
09.2006 - 05.2008
- Hired contract workers
- Coordinated all logistics for television series
- Managed and organized all travel for production needs
- Prepared production reference materials and coordinated production schedules, rentals, locations research and logistics
- Corresponded with broadcasters and media personnel
Office Manager
PAPERNY FILMS INC.
04.2006 - 12.2006
- Responsible for responding to office switchboard
- Liaised with broadcasters, supervised office staff, coordinated head office and three satellite offices, managed office accounting and supplies.
Education
Diploma of Technology - Broadcast Media and Communications for Television
British Columbia Institute of Technology
Burnaby, B.C.01.2006
Skills
- Outstanding organizational, interpersonal, marketing and communication skills; the ability to engage and establish rapport within a team environment
- Database management and team scheduling
- A hands-on team player and critical thinker, who is self-motivated and adapts quickly and efficiently to change in a fast paced working environment
- Superior multi-tasking and prioritizing abilities
- Formal training with Microsoft Office (Word, Excel, and Access), experienced in social media applications
- Strong team leadership and research skills
- 60WPM typing skills
Languages
English
Native or Bilingual
Certification
- Canadian Film and Television Production Association National Mentorship Winner
- Super Host Fundamentals/Disabilities
- Certified in Heart Start CPR, St. John’s Ambulance
Timeline
Client Care Specialist
DesignerCookies Bakery Corp.
09.2021 - Current
Coordinator, BCIT Alumni Relations & Annual Giving
British Columbia Institute of Technology
10.2010 - 07.2018
Production Coordinator
PAPERNY FILMS INC.
09.2006 - 05.2008
Office Manager
PAPERNY FILMS INC.
04.2006 - 12.2006
Diploma of Technology - Broadcast Media and Communications for Television
British Columbia Institute of Technology