Trisha Cicci
Brantford
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Medical Secretary - Department of Medicine
McMaster University
12.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Schedule patient appointments and procedures.
- Coordinate calendars, arrange meetings, book rooms and make travel arrangements.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records (EPIC) prior to appointment scheduling.
Executive Assistant
Brant County Health Unit
04.2023 - 10.2023
- Organizes the Chief Executive Officers schedule, coordinating appointments and meetings, composing, and preparing confidential correspondence. Manages email communications in the Chief Executive Officers absence.
- Coordinates the preparation of Board of Health reports, communications, operational plans, and special projects as required.
- Manage and prioritize inbox, calendar management and coordinating internal and external meetings.
- Manage correspondence, preparing meeting materials, agendas, presentations, various reports, proofreading and editing documents, and handling confidential information.
- Coordination of meetings (in-person, Microsoft Teams, Zoom) and record minutes.
- Provide administrative support including filing, copying, mailing, report generation, and ad hoc tasks.
- Provide back-up administrative support to the Medical Officer of Health and other Directors as needed.
- Handle confidential and sensitive information with discretion and tact.
- Process travel expenses and reimbursements for Chief Executive Officer.
Administrative Assistant
Brant County Health Unit
07.2022 - 04.2023
- Provided clerical and administrative support to the Covid Immunization Program and Dental Department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Experience with COVaxON, Panorama, OHISS, Ministry programs
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Scheduled team meetings and dental client appointments for dental team.
- Managed all electronic mailboxes, voicemail and hard copy mail for Covid-19 Immunizations and Dental Departments.
- Managed and processed all incoming Healthy Smiles and Seniors Dental applications for clients by populating information into OHISS.
- Accept and process cash and debit payments made by clients in person.
- Manage all Out of Province Covid-19 certificates. Input data into Provincial database Covaxon.
- Investigate potential fraudulent Covid-19 certificates.
Occupational Therapy Outpatient Clinic - Admin Support
St. Joseph's Healthcare Hamilton
06.2016 - 06.2022
- Provide administrative support to manager and staff
- Scheduling of patient appointments
- Transcription of therapist letters
- Department ordering using HEMM system
- Provide backup coverage to PAC (Professional Advisory Committee)
- Trained super user for Dovetale (electronic charting system)
Mood Disorders Program - Intake Coordinator
St. Joseph's Healthcare Hamilton
07.2012 - 06.2016
- Receiving and processing of all referrals within MDP
- Coordinating Cognitive Behavioral Therapy groups
- Transcription of physician letters and appointment notes
- Booking and confirming patient appointments
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Education
Business Administration -
Mohawk College
Hamilton, ON04.2006
Skills
- Expense Reporting
- Minute Taking
- Meeting /Appointment Scheduling
- Administrative Support
- Calendar Management
Timeline
Medical Secretary - Department of Medicine
McMaster University
12.2023 - Current
Executive Assistant
Brant County Health Unit
04.2023 - 10.2023
Administrative Assistant
Brant County Health Unit
07.2022 - 04.2023
Occupational Therapy Outpatient Clinic - Admin Support
St. Joseph's Healthcare Hamilton
06.2016 - 06.2022
Mood Disorders Program - Intake Coordinator
St. Joseph's Healthcare Hamilton
07.2012 - 06.2016
Business Administration -
Mohawk College
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