TRISHA CHANDRATILLEKE
Keswick,ON
Summary
High-performing Administrative Assistant known for having a terrific work ethic and dynamic communication skills. Offering extensive experience working with a diverse client base and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Sales Associate
Swarovski
Newmarket, ON
04.2023 - Current
- Providing exceptional customer service by assisting customers with product inquiries, recommendations, and purchases.
- Demonstrating in-depth knowledge of Swarovski products, including crystal jewelry, accessories, and home décor items.
- Educating customers on the craftsmanship, quality, and care of Swarovski products.
- Maintaining store presentation standards by ensuring products are properly displayed and organized.
- Participating in inventory management tasks such as restocking merchandise and conducting regular stock checks.
- Collaborating with team members to achieve sales targets and promote a positive work environment.
- Processing transactions accurately and efficiently using point-of-sale systems.
- Resolving customer complaints or concerns in a timely and professional manner.
- Staying informed about Swarovski promotions, events, and new product launches to effectively communicate them to customers.
- Upholding brand standards and representing the Swarovski brand with integrity and enthusiasm.
Donor Experience & Office Coordinator
North York General Hospital
North York, ON
12.2022 - Current
- Provided excellent customer service as the first point of contact for walk-ins, phone and email inquiries and donations, transferring calls to the appropriate staff member, and offering directions to hospital patients or visitors
- Coordinated inventory of supplies, troubleshooting with the printer and other technology, acting as the liaison between the Foundation and the Hospital’s IS Department, Building Services, and Environmental Services
- Support onboarding new staff, setting up workstations, ensuring the onboarding package remains up to date, coordinating onboarding meetings, and ordering business cards
- Coordinated and regularly shared updates to the office schedule including vacations and personal/sick days
- Collected bi-weekly staff timesheets and accurately update Kronos
- Coordinate the distribution of custom communications, gifts and other high-touch mailings in addition to large mailers for all foundation teams
- Helped coordinate the Foundation’s holiday and birthday card programs
- Supported tribute-giving programs, including preparing the say thanks cards and Baby Blocks
- Provided other support as required to donor experience, research, marketing & communications, events, and philanthropy
- Proactively identify office administrative process improvements
- Provided administrative support as needed to the Chief Marketing & Communications Officer, Director, Donor Experience and Director, Marketing & Communications including meeting set up, taking meeting minutes, entering actions, updating Raiser’s Edge records, and completing call reports.
Administrative & Customer Support Sr. Associate
Robert Half Canada Inc.
Toronto, ON
04.2023 - 11.2023
- Negotiated and developed business with new and current clients
- Marketed services via telephone, and video and conducted in-person meetings with hiring managers and decision-makers in the administrative & customer service department
- Recruited, interviewed, and matched highly skilled administrative and customer service professionals with clients’ projects, contract assignments and contract to full-time opportunities
- Managed ongoing engagements to deliver outstanding customer service to both clients and candidates
- Provided ongoing communication and career guidance to candidates.
Motivator
Goodlife Fitness
Peterborough, ON
02.2022 - 02.2023
- Advertised current promotions to increase enrollment using various social media platforms
- Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations
- Welcomed, greeted, and interacted with members and guests and verified proper equipment operation
- Reported required maintenance or repairs to management and maintained supply inventory
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction
- Built relationships with members and guests and created a welcoming and warm environment that promoted future visits
- Answered phones, issued equipment, and completed guest check-in
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies
- Returned equipment to proper locations and re-racked weights, equipment, and accessories
- Used Exerp system to assist with new membership cards, change of address and billing questions
- Key Holder opened the gym every Saturday and Sunday.
Receptionist
Brennan's Dixie Chrysler
Brampton, ON
08.2020 - 08.2021
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Sales Associate
Things Remembered
Peterborough, ON
11.2018 - 02.2019
- Engraver
- Cashier
- Adheres to all company policies and procedures, including Loss Prevention policies
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Built trusting relationships with customers by making personal connections
- Offered product and service consultations and employed upselling techniques
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Customer Consultant Seasonal
The Body Shop
Peterborough, ON
10.2018 - 12.2018
- Maintained high standards of customer service
- Cashier
- Achieved sales goals which were set forth by the Shop Manager
- Completed all assignments while maintaining the customer as the number one priority
- Approach customers and was confident to demonstrate products to them
- Adheres to all company policies and procedures, including Loss Prevention policies
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Answered questions and informed customers of current sales and promotions
- Informed customers about product lines and services offered by the company.
Education
Bachelor of Arts - Indigenous Studies
Trent University
01.2022
Bachelor of Science - Forensic Science
Trent University
01.2022
Skills
- Issue resolution
- Client support
- Call Center Operations
- Confidential document control
- Project Planning
- People-oriented
- People skills
- Working collaboratively
- Organization
- Cash handling accuracy
- Listening skills
- Outgoing personality
- Written and oral communication skills
- Customer- and service-oriented
Activities
- Orientation Leader for international students, 08/01/2017, 04/01/2020, Picked students up from Pearson Airport, Welcomed new students to Canada., Played games with new students., Take students to different events that are taking place., Help students as much as possible and direct them to people that can help them achieve their academic goals.
- Director of Publicity, 09/01/2015, 04/01/2016, Publicized all events that were scheduled to take place at Trent University, Talked to as many students and staff to come to the events., Make posters and tickets., Talk to companies to ask for sponsorships for the organization.
Timeline
Sales Associate
Swarovski
04.2023 - Current
Administrative & Customer Support Sr. Associate
Robert Half Canada Inc.
04.2023 - 11.2023
Donor Experience & Office Coordinator
North York General Hospital
12.2022 - Current
Motivator
Goodlife Fitness
02.2022 - 02.2023
Receptionist
Brennan's Dixie Chrysler
08.2020 - 08.2021
Sales Associate
Things Remembered
11.2018 - 02.2019
Customer Consultant Seasonal
The Body Shop
10.2018 - 12.2018
Bachelor of Arts - Indigenous Studies
Trent University
Bachelor of Science - Forensic Science
Trent University
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