Trisha Burnett

• Utilized the product knowledge to explain features and benefits of merchandise

• Upsell clients, orders, quote prices, delivery dates, and suggested selections that met customer needs

• Stock verification, processing of corresponding paperwork, reviewing and completion of clients orders

• Ensured process of orders completed efficiently and accurately

• Maintained and produced client relations to a high level of customer satisfaction with high attention to detail to ensure client satisfaction and quality control

• Held a strong understanding of policies, laws and procedures along with a level of professionalism in customer service

• Provided and verified customer authentication and verification of payments

• Prompt and accurate processing through various electronic channels providing secure management and authentication

• Day to day operations of fitness club managing 50+ employees and 1500 members

• Developed community relations and corporate health and wellness programs

• Consistently achieved and exceeded sales targets without any sacrifice to quality of service

• Trained and guided team members to maintain high productivity and performance metrics

• Managed purchasing, sales, marketing and customer account operations efficiently

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning

• Developed excellent managerial and people skills engaging with both staff and clients

• Managed day to day operations in close partnership with the owner

• Developed a fun and profitable environment

• Staffing duties, merchandising, and monetary banking responsibilities

• Provided an opportunity to start as a customer service representative and excelled through several internal positions with continuous training

• Provided an exceptional level of customer service and professionalism

• Daily audits, balancing, cash shipping and receiving, key combination holder

• Trained new employees and supervised all transactions