Trish Robins
4-20159 68 Ave, Langley,BC
Summary
Professional and knowledgeable office assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Receptionist/Sales Associate
Cobra Integrated Systems
06.2010 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Analyzed security system reports daily using API and Counterforce
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created customer invoices using Quickbooks software
- Created and maintained Excel spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Introduced commercial security products to consumers and promoted products currently in stock to increase sales volumes.
- Listened to customer needs and desires to identify and recommend optimal products.
Receptionist
Scotia Waterous
01.2008 - 04.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Prepared, packaged, coordinated and processed outgoing and incoming courier parcels both locally and nationally.
Data Encoder
Vantis
01.2004 - 10.2005
- Transcribed travel rate information into GDS travel databases such as Amadeus, Worldspan, Galileo and Sabre
- Compared transcribed data with source document to detect and correct errors.
- Created spreadsheets for more efficient recordkeeping.
- Resized/reformatted hotel images and input descriptions in systems used to populate well-known travel sites such as Expedia and Travelocity
- Efficient and detail-oriented inputting data using multiple software systems. Accuracy driven when reviewing information before entering to identify errors or issues. Independent and organized in managing workload effectively to complete projects on time.
Education
Virtual Assistant Certificate - Virtual Assistant
Canscribe Career College
Kelowna, BC11.2023
Skills
- Average keyboarding speed of 60 words per minute with 95% accuracy
- Microsoft Office 365 (Powerpoint, Excel, Word, OneNote, Access and Outlook)
- Travel data input systems Amadeus, Worldspan, Galileo and Sabre
- Photoshop
- Quickbooks
- Internet research
- Security reporting systems Counterforce and API
Languages
English
Timeline
Receptionist/Sales Associate
Cobra Integrated Systems
06.2010 - 12.2013
Receptionist
Scotia Waterous
01.2008 - 04.2010
Data Encoder
Vantis
01.2004 - 10.2005
Virtual Assistant Certificate - Virtual Assistant
Canscribe Career College
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