Trish Phillips
Executive Director
Kelowna,BC
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
16
16
years of professional experience
1
1
Language
Work History
Executive Director
Hope For The Nations
Kelowna, BC
04.2013 - Current
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Monitored key business risks and established risk management procedures.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Advocated for organization and company mission to raise awareness and support.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Built relationships with donors, and other organizations to secure funding and support for organization.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed financial, operational and human resources to optimize business performance.
- Spearheaded new program initiatives to address unmet community needs and advance the organizations mission.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established and maintained strong relationships with donors, over 50 agents and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
Destination Wedding Planner
Uniglobe Travel
Kelowna
01.2008 - 01.2011
- Implemented protocols and procedures to effectively manage planning process.
- Established and managed communications with vendors, confirming service and supply delivery.
- Collaborated with clients to develop personalized wedding themes, reflecting their unique tastes and preferences.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Negotiated favorable contract terms with vendors, resulting in significant cost savings for clients.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Managed budgets effectively, ensuring cost-efficient weddings without compromising quality or client vision.
- Managed guest lists efficiently, coordinating RSVPs, accommodations, transportation arrangements as needed.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Coordinated transportation and parking arrangements for guests and vendors.
- Ensured timely completion of all event-related tasks through efficient delegation and team management.
- Provided expert guidance on etiquette rules and cultural traditions relevant to each unique wedding celebration.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Developed custom-designed invitations and other print materials consistent with the cohesive wedding theme.
- Scheduled appointments with potential clients to discuss wedding plans.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Coordinated travel and accommodations for event attendees.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Education
Certificate in International Development
UBC
Kelowna, BC06.2020
High School Diploma -
Kelowna Christian School
Kelowna, BC 05.2001 -
Skills
Effective Communication
Project Management
Program Oversight
Organizational Skills
Policies and Procedures
Adaptability and Flexibility
Board Reporting
Organizational Development
Multitasking Abilities
Succession Planning
Change and Growth Management
Approachable leader
Outside of work
Outside of work, I enjoy indulging in my passion for running, working out, hiking, and immersing myself in the abundant experiences that the Okanagan Valley has to offer.
Timeline
Executive Director
Hope For The Nations
04.2013 - Current
Destination Wedding Planner
Uniglobe Travel
01.2008 - 01.2011
High School Diploma -
Kelowna Christian School
05.2001 -
Certificate in International Development
UBC