Trish Matthews
Cambridge
Summary
Hardworking, eager and reliable individual wanting to secure work that makes a difference. Excellent customer service skills with a great respect for policies and procedures. Positive attitude to help team achieve their goals.
Overview
26
26
years of professional experience
Work History
Food Services Assistant
Ontario Police College
03.2024 - Current
- Served and maintained meals within a fast paced, large scale environment, while ensuring I followed policies and procedures set by the employer, such as portion sizes, special diet requirements and cleanliness of the line at all times.
- Assisted kitchen staff in meal preparation by washing and cutting food items such as vegetables into individual portions, placed baked goods on proper serving dishes, washed kitchen dishes as per protocol (rinse, scrub, sanitize, rinse) and ensured proper food storage location.
- Prepared main dining room for all daily servicing of meals, which includes replenishing all side condiments, refilling juice, coffee/tea, creamer, and cereal machines, topping up cutlery bins, plate receptacles, coffee/tea/drinking glasses, and ensuring napkin holders, and salt and pepper shakers are filled on tables.
- Placed prepared salad and protein items at stationed bars and kept replenished and cleaned during seated meals according to protocol.
- Performed cleaning services in the main dining hall by sanitizing tables, chairs and serve areas before, during and after all scheduled meals to ensure proper college policies and protocols were met.
- Assisted kitchen staff by turning off and draining warmer line wells at the appropriate times directed by the cooks for cleaning. Filled the wells in between seating with water where applicable.
- Scrapped dishes after meal sittings into the appropriate location, either garbage disposal, recycle or garbage, so they could be run through dishwasher.
- Operated industrial dishwasher to clean servicing dishes and cutlery. Once all dishes were cleaned, sanitized and examined for cleanliness I would place in the appropriate locations throughout the kitchen and serving areas. Cleaned and sanitized dish room after all uses.
- Operated industrial washer and dryer to ensure servicing and kitchen staff had clean and sanitized cloths throughout the day.
- Disposed of all garbage after each meal sitting to the appropriate garbage bin.
- Assisted the early shift Food Services Lead with opening of the servicing area and meal hall, which includes unlocking all appropriate doors, and gates, turning on dishwasher, lights, and toasters.
- Performed weekly deep cleaning of all food services equipment such as main dishwasher, coffee, juice and creamer machines, salad and protein bars.
- Performed after intake deep cleaning of tray carts, tables, chairs, mats, walls and floors.
- Assisted recruits, seniors, and staff on any questions or concerns they may have had such as items in the prepared food due to allergies (consulted with cooks) or appropriate dress apparel in food services hall.
Customer Service and Parts Coordinator
Dock Products Canada
10.2021 - 03.2024
- As a newly developed position I established strong relationships with vendors, dealers and end users to build and improve sales.
- Created pricelist's for internal management, staff, dealers and end users.
- Responsible for customer parts, and freight quoting.
- Ordered all vendor and customer parts required.
- Coordinated shipping logistics for both incoming supplies and outgoing customer orders.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
- Created and maintained new part numbers in existing company computer system (JDE).
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Participated actively in continuous improvement initiatives leading changes that positively impacted daily operations and team performance.
- Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
- Adhered strictly to company's safety protocols when handling heavy equipment effectively mitigating risk factors.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Resolved conflicts, concerns or complaints from our customers or vendors by working with management to find a suitable resolution to the issue.
Customer Service Supervisor
Echo Power Canada
10.2016 - 10.2021
- Worked hard to promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Worked with upper management to address customer and staff concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Responsible for staff tasks and goal setting for potential quarterly bonuses.
- Assisted upper management with booking programs, pricing and sales initiatives.
- Assisted with customer order processing, rebate credits, and warranties.
- Assisted with company events such as setting up locations, accomodations, ordering food and preparing and maintaining an excel spreadsheet of attending guests.
- Received my Health and Safety certificate.
Senior Financial Aid and Program Administrator
TriOS College
08.1998 - 10.2016
- Investigating and qualifying sound financial payment options for potential students.
- Assisting students with budgets, appeals and payment plans.
- Receiving and applying tuition payments to student accounts.
- Maintaining audit ready student files and records.
- Assisting the Campus Director and College Sales team with retention initiatives by recognizing potential student issues and coming up with sound plans to assist with the completion of education and paying back of their student loans.
- Assisted with course scheduling, graduation ceremonies, inventory control of student books and supplies.
- Maintained student grades and attendance.
- Prepared student diplomas and transcripts.
- Completed the Health and Safety certification.
- VUE test administrator.
Education
BBA - Business Marketing
Fanshawe College of Applied Arts And Technology
London, ON05.1988
High School Diploma -
Lord Dorchester Secondary School
Dorchester, ON06.1986
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Active Listening
- Attention to Detail
Languages
English
Full Professional
Timeline
Food Services Assistant
Ontario Police College
03.2024 - Current
Customer Service and Parts Coordinator
Dock Products Canada
10.2021 - 03.2024
Customer Service Supervisor
Echo Power Canada
10.2016 - 10.2021
Senior Financial Aid and Program Administrator
TriOS College
08.1998 - 10.2016
BBA - Business Marketing
Fanshawe College of Applied Arts And Technology
High School Diploma -
Lord Dorchester Secondary School
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