Trish Maess
Smoky Lake
Summary
To obtain full time employment within your company
Overview
27
27
years of professional experience
Work History
Supervisor/Janitor
Compass/Shell Scotford
01.2012 - 09.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Reported vandalism or other damage to property to supervisor.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Janitor
Aramark/Shell Scotford
01.2011 - 01.2012
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Store Set Up
Dollarama
01.2009 - 01.2011
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Stay at Home Parent
01.2006 - 01.2009
Associate
Extra Foods
01.2004 - 01.2006
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Store Clerk
Lamont Grocery Store
01.1999 - 01.2001
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Complied with company guidance and state and federal laws to control sales of tobacco and Lottery sales
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Fort Saskatchewan High School
Fort Saskatchewan, AB01.1999
Skills
- Excellent customer service skills
- Work well with a wide range of personalities
- Enthusiastic, hard worker, with a passion for learning
- Prioritized work and consistently met tight deadlines
- Strong interpersonal and communication skills
- Maintain professional and friendly attitude
- Safety oriented; work well under pressure
- Proven ability to gain customers confidence and trust
- Work well independently and as a team member
Education Training Certificates
High School Diploma, Fort Saskatchewan High School, Fort Saskatchewan, AB, 1996-01-01, 1999-01-01
Timeline
Supervisor/Janitor
Compass/Shell Scotford
01.2012 - 09.2025
Janitor
Aramark/Shell Scotford
01.2011 - 01.2012
Store Set Up
Dollarama
01.2009 - 01.2011
Stay at Home Parent
01.2006 - 01.2009
Associate
Extra Foods
01.2004 - 01.2006
Store Clerk
Lamont Grocery Store
01.1999 - 01.2001
High School Diploma -
Fort Saskatchewan High School