Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trish Harris

Grimsby,ON

Summary

Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Owner/Operator

Subway Sandwiches
01.2008 - 06.2023
  • Payroll, paperwork, scheduling, inventory, food orders
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior customer service to consumers.
  • Trained and motivated employees to perform daily business functions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Coordinator

Unisen, Formerly AGF
11.1999 - 01.2008
  • Supervisor of operations
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with managers.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Participated in and conducted workshops and in-service meetings to enhance personal growth and professional development.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Interceded between employees during arguments and diffused tense situations.

Education

Diploma -

Sherwood High School

Skills

  • Payment Processing
  • Management Team Leadership
  • Expectation Management
  • Adaptable and Flexible
  • Leadership and People Development
  • Effective Communicator and Public Speaker
  • Customer Retention
  • Balanced Work Ethic
  • Employee Motivation and Performance
  • Inventory Maintenance
  • Relationship Management
  • Retail Management
  • Approachable and Outgoing
  • Customer Service
  • Departmental Coordination
  • Training and Development
  • Vendor Relations
  • Preventative Maintenance
  • Expectation Management
  • Analytical and Critical Thinker
  • Quality Control Planning

Certification

TICO Certified International Travel Consultant

Timeline

Owner/Operator

Subway Sandwiches
01.2008 - 06.2023

Coordinator

Unisen, Formerly AGF
11.1999 - 01.2008

Diploma -

Sherwood High School

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Trish Harris