Summary
Overview
Work History
Skills
Timeline
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PATRICIA GOODWIN

Sackville

Summary

English-speaking server with 20 years' combined experience in bartending, serving and bussing. ServeSafe and first-aid certified .Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Focused leader successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Overview

15
15
years of professional experience

Work History

CASHIER SUPERVISOR

INDEPENDANT GROCERY
SACKVILLE
01.2017 - Current
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Oversaw loading and unloading of packages in the warehouse.
  • Identified problems and proposed solutions to management team.
  • Developed and enforced safety standards and procedures for food quality and sanitation purposes.
  • Assured strict adherence to corporate guidelines and metrics.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Served customers with expert bagging, boxing and gift-wrapping of merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used time efficiently when not serving customers

Assistant Grocery Manager

Co Op Grocery
01.2014 - 06.2015
  • Co-op - Sackville, NB Consistently provided professional, friendly and engaging service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Inventoried and restocked items throughout day.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Verified all deliveries against invoices and completed shortage and overage reports.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Lifted and maneuvered boxes weighing up to 50 pounds.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.

Waitress Shift Supervisor

CONNERS FAMILY RESTAURANT
Amherst
01.2012 - 01.2014
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Office Manager

Bobs Heating
09.2009 - 08.2012
  • Bobs heating - Moncton, NB Documented all customer inquiries and comments thoroughly and quickly.
  • Processed cash and credit payments rapidly and accurately.
  • Entered data promptly and efficiently with a 100% accuracy rate.
  • Placed special merchandise orders for customers.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Skills

  • Organized and efficient server Dynamic, friendly hostess
  • Quick problem solver Staff scheduling
  • Thrives in fast-paced environment Natural leader
  • Committed team player Point of Sale (POS) system operation
  • Lifts and carries up to 50 lbs Strong work ethic
  • Top-tier, full-service dining background Passion for customer satisfaction
  • Cash handling expert Food service background
  • Bar terminology
  • Up-selling capability
  • Accounting, billing, Cash handling, contracts, credit, customer satisfaction, database, email, fashion, fast, financial, MICROS, Natural, organizing, personnel, policies, POS, problem solver, progress, Quick, rapport, safety, selling, sales, scheduling, staffing, tables, team player, telephones, phone, type, weighing

Timeline

CASHIER SUPERVISOR

INDEPENDANT GROCERY
01.2017 - Current

Assistant Grocery Manager

Co Op Grocery
01.2014 - 06.2015

Waitress Shift Supervisor

CONNERS FAMILY RESTAURANT
01.2012 - 01.2014

Office Manager

Bobs Heating
09.2009 - 08.2012

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PATRICIA GOODWIN