Trischelle Williams
Sacramento
Summary
Accomplished Benefits Specialist with a proven track record at Gusto 101, adept in healthcare benefits and exceptional in verbal communication. Excelled in enhancing employee satisfaction and client relationships through effective problem-solving and insightful benefits explanation. Demonstrated ability to manage crises and improve event outcomes, showcasing strong organizational skills and creative thinking.
Overview
6
6
years of professional experience
Work History
Benefits Specialist
Gusto 101
01.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Account Specialist
Veterans Benefits Guide
07.2022 - 11.2023
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Analyzed financial data and generated accurate, insightful reports for management.
Customer Service Representative
Horne LLP
03.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Event Coordinator
GLOW
12.2018 - 06.2021
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Brainstormed and implemented creative event concepts and themes.
Education
Bachelors - Psychology
Texas Southern University
Houston, TXSkills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Written and oral communication
- Documentation and reporting
Timeline
Benefits Specialist
Gusto 101
01.2024 - Current
Account Specialist
Veterans Benefits Guide
07.2022 - 11.2023
Customer Service Representative
Horne LLP
03.2020 - 07.2022
Event Coordinator
GLOW
12.2018 - 06.2021
Bachelors - Psychology
Texas Southern University
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