Tripti Singh
Surrey,BC
Summary
Dynamic and results-oriented professional with a strong foundation in customer care, sales, and relationship management seeking a Customer Success Manager internship to leverage communication skills, problem-solving abilities, and dedication to ensuring client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ticket Sales Representative
Canucks
01.2023 - Current
- Conducted ticket sales for diverse events including concerts, plays, and various performances through both physical ticket counters and online ticketing systems.
- Efficiently handled incoming calls and emails from customers and colleagues, coordinating ticket printing and organizing filings for will-call pickups.
- Maintained event files, ensuring they were regularly updated with the latest information and revisions.
- Managed inventory for the ticket sales counter, stocking promotional materials such as brochures and rack cards to enhance the guest experience.
Sales Executive
KSG Group
04.2023 - 10.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight the features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Customer Care Executive
Sitel PVT ltd.
09.2020 - 05.2022
- Facilitated booking and ticketing processes for UK train operating companies, including the leading retailer Train Line, ensuring adherence to company policies and procedures.
- Provided comprehensive information on train company policies, managed changes, facilitated refunds, and addressed customer inquiries via calls and chats, ensuring a seamless booking experience.
- Engaged with a high volume of customers daily, maintaining a positive attitude and prioritizing customer satisfaction, resulting in enhanced customer relations and service quality.
- Managed customer files and databases meticulously, recording interactions and transactions accurately, contributing to a streamlined and organized system for efficient customer service delivery.
Education
MBA -
University Canada West
11.2023
Bachelor of Commerce -
Maharaja Surajmal Institute, GGSIPU
08.2020
Skills
- Customer Relationship Management
- Excellent Communication
- Problem Resolution
- Active Listening
- Time Management
- Conflict Resolution
- MS Office Suite (Excel, Word, PowerPoint, Access)
- Tally ERP
Certification
- SEBI Financial Group Education Programme
- Advance Excel certification by SEBI
Relevant Experience
A seasoned customer care/sales representative with almost 3 years of experience. I am an excellent communicator and active listener, always ready to offer empathetic and timely assistance to clients. Passionate about helping to solve problems and committed to ensuring client satisfaction with the products and services offered by my company.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Sales Executive
KSG Group
04.2023 - 10.2023
Ticket Sales Representative
Canucks
01.2023 - Current
Customer Care Executive
Sitel PVT ltd.
09.2020 - 05.2022
MBA -
University Canada West
Bachelor of Commerce -
Maharaja Surajmal Institute, GGSIPU
- SEBI Financial Group Education Programme
- Advance Excel certification by SEBI
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