Tripti Mehla
Richmond,Canada
Summary
Offering positive attitude and quick learning ability, ready to excel in customer-focused environment. Brings strong communication skills and knack for problem-solving, ensuring smooth operations and enhanced customer experiences. Ready to use and develop organizational and leadership skills in Customer service representative role.
Overview
3
3
years of professional experience
Work History
Sales Lead Keyholder
Laura
05.2025 - Current
- Led sales team in achieving daily targets through effective coaching and performance monitoring.
- Maintained visual merchandising standards to create an appealing shopping environment for customers.
- Collaborated with management to implement operational improvements that increased efficiency.
- Resolved customer issues promptly, fostering loyalty and enhancing the brand's reputation in the community.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new staff on sales techniques and customer service best practices for improved engagement.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
Customer Service (Event & Marketing Coordinator)
FlyO'land
11.2024 - 08.2025
- Acting as the primary point of contact for customer inquiries, addressing concerns via phone, email, and social media to maintain high satisfaction levels and promote positive interactions.
- Assisting in the planning and logistics of events, vendor management, guest lists, and event-day coordination to ensure smooth operations and maximum attendance.
- Managing inventory for event-related products and materials, ensuring timely delivery and organization of event assets.
- Assisting with post-event feedback collection and reporting, analyzing event success and customer responses to continuously improve future initiatives.
- Providing on-site customer service during events, ensuring an enjoyable and seamless experience for families and guests.
Seasonal Sales Associate
Jimmy Choo
11.2024 - 01.2025
- Delivered exceptional customer service, consistently achieving high satisfaction levels and building strong client relationships through personalized attention and product knowledge.
- Drove sales through upselling and cross-selling luxury footwear, handbags, and accessories, contributing to achieving store targets.
- Assisted customers with product selection, ensuring alignment with their style preferences, size, and fit requirements, leading to increased sales and repeat business.
- Managed visual merchandising and store presentation, ensuring that displays and product layouts adhered to brand standards, driving in-store foot traffic and enhancing the customer shopping experience.
- Supported seasonal promotional activities, and in-store promotions, increasing brand visibility and customer engagement.
- Collaborated with team members to maintain a positive work environment, ensuring smooth operations and excellent customer service.
Sales Associate (Part Time)
Coach
03.2024 - 10.2024
- Delivered exceptional customer service by assisting clients with product selection, styling advice, and ensuring a personalized shopping experience
- Maintained an in-depth knowledge of product offerings to provide informed recommendations that aligned with customer preferences and needs
- Managed Point of Sale (POS) operations in a luxury retail environment, ensuring seamless transactions, exceptional customer service, and accurate inventory management, while upholding brand standards of exclusivity and quality.
- Collaborated with team members to support promotional events, driving increased foot traffic and sales
Financial Service Representative (Full Time)
Easy Financial Services Inc.
02.2023 - 02.2024
- Provided exceptional customer service by addressing client inquiries and assisting them with financial products and services tailored to their needs
- Supported clients in understanding loan options, repayment plans, and financial advice, ensuring clarity and customer satisfaction
- Managed customer accounts and conducted thorough reviews to identify opportunities for upselling additional financial products
- Demonstrated strong problem-solving skills by resolving client issues promptly and efficiently, maintaining a high level of customer retention
- Collaborated with internal teams to streamline processes and enhance service delivery, contributing to a more efficient operation
- Adhered to company policies and regulatory guidelines, ensuring all transactions were compliant and accurate
- Maintained detailed records of client interactions and transactions, using CRM software to track and manage customer relationships
- Achieved and consistently exceeded monthly sales targets through effective communication and personalized financial solutions
Sales Associate (Part Time)
Home Sense
11.2022 - 03.2023
- Operated the point-of-sale (POS) system to process transactions, handle returns, and manage exchanges with accuracy and efficiency
- Maintained a well-organized sales floor by managing inventory, restocking shelves, and creating visually appealing merchandise displays
Education
MBA -
UNIVERSITY CANADA WEST
Canada06.2024
B.A. LL.B. (H) -
AMITY UNIVERSITY
India01.2021
Skills
- Problem-solving attitude
- Ability to receive and implement feedback
- Fast learner
- Adaptability
- Attention to detail
- Teamwork and collaboration
- Time management skills
- Organizational skills
- Cash register operation
- Customer relation management (CRM) - Salesforce
- Microsoft Office Suite
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Sales Lead Keyholder
Laura
05.2025 - Current
Customer Service (Event & Marketing Coordinator)
FlyO'land
11.2024 - 08.2025
Seasonal Sales Associate
Jimmy Choo
11.2024 - 01.2025
Sales Associate (Part Time)
Coach
03.2024 - 10.2024
Financial Service Representative (Full Time)
Easy Financial Services Inc.
02.2023 - 02.2024
Sales Associate (Part Time)
Home Sense
11.2022 - 03.2023
B.A. LL.B. (H) -
AMITY UNIVERSITY
MBA -
UNIVERSITY CANADA WEST